HIMS Support Staff I

VALLEY-WIDE HEALTH SYSTEMS INC•Alamosa, CO

1d•$17 - $21•Onsite

About The Position

We’re seeking a detail-oriented HIMS Support Staff to provide centralized records management support to clinical staff and patients. If you have a strong understanding of medical records, attention to detail, and a passion for patient-centered care, we’d love to have you on our team!

Requirements

High school diploma or GED required.
Intermediate proficiency in Microsoft Word, Excel, and Outlook.
Strong attention to detail and ability to manage multiple priorities.
Professional communication skills in person and over the phone.
Positive attitude, enthusiasm for the organization’s mission, and strong interpersonal skills.

Nice To Haves

Familiarity with medical terminology and HIPAA guidelines desired but not required

Responsibilities

Maintain and organize patient records in compliance with Valley-Wide policies and HIPAA guidelines.
File documents accurately and efficiently with minimal assistance and errors.
Ensure proper categorization and differentiation of documents within the electronic health record system.
Work proactively to obtain missing records and ensure complete documentation for patient care.
Request and prepare paper charts for electronic conversion as needed.
Enter laboratory results received from non-interfaced outside entities, ensuring provider review and quality assurance.
Attach received diagnostic images to the correct patient order in the electronic chart and update order statuses accordingly.
Follow up on outstanding lab and diagnostic reports, proactively retrieving results from approved facilities.
Manage requests for patient record transfers from outside healthcare facilities, ensuring proper authorization and compliance.
Verify patient identifiers and ensure accurate release of information before transferring records.
Update patient status and primary care provider (PCP) information while ensuring proper deactivation of medications and orders per PHI clinical guidelines.
Maintain electronic PHI logs of released patient information and generate encounters for billing when appropriate.
Answer phone calls professionally, document required information and assist with patient and provider inquiries.
Maintain productivity standards and ensure timely completion of assigned tasks with minimal errors.
Provide outstanding customer service to both internal and external stakeholders.