HNS Office Assistant—Code Enforcement

City of Charlotte•Charlotte, NC

12d•$24 - $29

About The Position

Housing & Neighborhood Services focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas: Community Engagement, which works to create successful neighborhoods where people of diverse backgrounds and incomes can build successful lives; Code Enforcement, which works to improve the appearance of communities and maintain standards of living; Housing Services, which provides housing and other programs and services for families residing in the City of Charlotte; CharMeck311, which provides important information and services for customers in the City of Charlotte and Mecklenburg County; and the Office of Youth Opportunities, which works with youth and young adults in the community to provide resources and opportunities for growth and upward mobility. The HNS Office Assistant assists the Code Enforcement inspectors and supervisors in their assigned Service Area in carrying out the day-to-day operations of the Code Enforcement division and identifies opportunities to improve and enhance the business processes. Additional responsibilities include major administrative functions, such as fiscal administration, research, and analysis and preparation of documents and reports. The HNS Office Assistant provides clerical support to one of seven Housing & Neighborhood Services (H&NS) Teams located in offsite facilities. This position reports to H&NS Service Area Leader and works with inspectors and other staff to support site operations and other business needs.

Requirements

Requires a high school diploma or equivalent along with one year of relevant work experience or an associate degree, plus proficiency with Microsoft office.
Ability to develop creative solutions to complex problems
Demonstrate excellent written and oral communication skills
Ability to deal effectively with customers, users, technicians, vendors, and consultants
Effective and courteous interaction with the public as a representative of Code Enforcement and Keep Charlotte Beautiful
Ability to learn the different steps on the housing, health and sanitation, and zoning processes
Ability to handle time-sensitive projects and meet deadlines
Ability to attend weekend and evening events as needed

Nice To Haves

Completed courses in business and secretarial subjects
Good organizational, written, and verbal skills
Proficient use of Microsoft Word, Outlook, and Excel
Proficient use of ArcGIS

Responsibilities

Data entry on City and H&NS computer applications
Performance of administrative functions necessary for the correct and timely distribution of notices, citations, and penalties involved in the Code Enforcement process
Maintain program files and records and assemble and organize data.
Coordinate cleanup supply distribution across Code offices
Monitor cleanup reporting and improve volunteer engagement with the Adopt a Street and Adopt a Bus Stop programs
Provide support to individuals interested in adopting a street or bus stop
Work with the Keep Charlotte Beautiful Executive Director to coordinate interdepartmental initiatives around waste reduction, litter prevention, and community greening
Assist the Keep Charlotte Beautiful Board in planning and organizing committee meetings