Home Care Client Services Manager, Marin

Jewish Family and Children's Services • San Rafael, CA

3h • $38 - $41

About The Position

Jewish Family and Children's Services (JFCS) has served the San Francisco Bay Area for 175 years. We offer world-class services to support individuals and families across all stages of life, including adoption, mental health, senior care, disability services, financial assistance, Holocaust education, and youth development. Our mission and work are rooted in Jewish values, and we serve people of all faiths and backgrounds.

Seniors At Home offers a wide range of services to help older adults live safe, healthy, and independent lives, including home care, personal assistant services, companionship, and specialized dementia and palliative care. We provide the Bay Area’s leading continuum of care for aging adults.

Under the supervision of the Director of Home Care, the Home Care Client Services Manager plays a central role in ensuring high quality, compliant, and compassionate delivery of non-medical home care services within the Seniors at Home (SAH) program. This role is responsible for the onboarding and assessment of private pay clients, development of individualized care plans, caregiver supervision, compliance with the California Department of Social Services (CDSS) Home Care Services Bureau (HCSB) requirements, and overall client relationship management.

Requirements

• A Bachelor’s degree in Social Work, Nursing, Gerontology, Human Services, Public Health, or related field is required
• Minimum of 3 years’ experience in home care, aging services, or related healthcare field
• Familiarity with California CDSS Home Care Organization (HCO) regulations required
• Prior experience conducting assessments and supervising caregivers strongly preferred
• Exceptional written and verbal communication skills. Able to clearly and professionally convey information, navigate sensitive conversations, and represent the agency with stakeholders
• Valid California Driver’s License, access to reliable transportation, and proof of automobile insurance coverage is required

Nice To Haves

• Bilingual fluency in Russian and/or Tagalog is desirable
• Intermediate proficiency in Microsoft Office Suite; Experience with Electronic Health Records ( E H R) and home care scheduling or compliance platforms is preferred
• High emotional intelligence, cultural competence, and previous experience in supervising caregivers or front-line staff, is preferred

Responsibilities

• Conduct initial in-home and pre-discharge assessments to determine client needs
• Serve as the primary contact for assigned clients, providing ongoing communication and support
• Supervise caregivers assigned to caseload, ensuring full compliance with CDSS Home Care Aide Registry requirements
• Conduct in-home supervisory visits, performance evaluations, and documentation of staff performance observations
• Maintain timely and accurate documentation in the agency’s client management system
• Participate in the on-call rotation for urgent client or caregiver needs outside of business hours
• Travel as needed throughout service area for client visits, caregiver supervision, and community outreach
• Build and maintain referral relationships with hospitals, facilities, and community organizations

Benefits

• Employer 403(b) retirement match plus additional employer contribution (subject to eligibility)
• Cafeteria plan with medical, dental, vision, FSA, Employer-paid life, and disability insurance
• 16 holidays (10 federal and up to 6 Jewish holidays), annually
• 3 weeks of vacation and 2 weeks of sick leave, annually

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees