Home Care Consultant

Team Builder Recruiting•Lancaster, PA

13h•$55,000 - $62,000

About The Position

Do you thrive in a high-impact, field-based role where strategic sales, relationship-building, and meaningful work come together to support aging adults and their families? Why you'll love working with us: Mission-driven Work: Support families during some of their most challenging seasons, with a clear mission focused on helping families flourish forever. Meaningful Impact: Serve as a trusted advisor to seniors and their families, bringing clarity, compassion, and hope when care decisions feel overwhelming. Relational Focus: Foster genuine, long-term relationships with clients, families, and community referral partners, prioritizing relationships over transactional sales. Autonomy with Support: Operate in a role that includes time with prospective clients in their homes and staying connected to a supportive, collaborative leadership team. Faith-based Culture of Care: Work in an organization that leads with empathy and integrity while caring for both clients and staff. Home Instead provides personalized in-home care for seniors throughout Lancaster County. Services range from personal care and companionship to Alzheimer's, dementia, and hospice support. As a family-oriented organization, Home Instead leads with empathy and integrity while pursuing a clear mission to help families flourish forever.

Requirements

At least one year of experience in senior services, disability services, human services, or a related field
CRM experience
Driver's license required

Nice To Haves

Experience in field sales, customer service, hospitality is a plus

Responsibilities

Generate inquiries and referrals through relationship-building, follow-up, and market awareness.
Build & maintain strong referral relationships with healthcare providers and community partners.
Conduct in-home and phone consultations with prospective clients and their families.
Assess care needs, explain services and pricing, and guide families through decision-making.
Serve as a trusted advisor and primary point of contact throughout the onboarding process.
Partner with care coordinators and client service managers to ensure smooth care starts.
Represent Home Instead at community events, referral meetings, and industry functions.
Document and Track activity, referrals, and outcomes accurately in the CRM system.
Monitor progress toward KPIs and sales goals and report results to leadership.
Travel locally within Lancaster County for client consultations, averaging about two appointments per day.

Benefits

$55,000-$62,000/year, DOE
Full-time schedule, 40-45 hours per week, with participation in an after-hours on-call rotation
Health insurance, with 50% of the premium paid by the employee
Paid time off
9 paid holidays
Mileage reimbursement, with access to a shared company vehicle as needed
Company-provided laptop
Employee referral program
Bonus plan based on organizational growth
A family-oriented, people-first company culture built on trust, accountability, and supportive leadership
Purpose-driven work focused on helping individuals remain safely at home while serving the local community