Home Care Coordinator

America's Home Health Services • Allentown, PA

1d

About The Position

America’s Home Health Services (AHHS) is seeking a compassionate, detail-oriented Bilingual Home Care Coordinator to join our Allentown team. In this role, you will be the vital link between our clients, caregivers, and internal staff—ensuring high-quality service delivery through efficient scheduling, clear communication, and exceptional customer service. Fluency in both English and Spanish is required.

Requirements

• Bilingual in English and Spanish
• Previous experience in home care, healthcare coordination, scheduling, or customer service
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency with software and multitasking between portals is a MUST HAVE

Responsibilities

• Coordinate and manage daily caregiver schedules to ensure full coverage of client needs
• Match caregivers with clients based on skills, preferences, and care requirements
• Provide outstanding customer service by responding promptly to client and caregiver inquiries
• Maintain accurate records, including schedules, client updates, and caregiver availability
• Communicate effectively with clients and families in both English and Spanish to address concerns and ensure satisfaction
• Support onboarding and ongoing communication with caregivers
• Handle call-offs, schedule changes, and urgent staffing needs in a timely manner
• Collaborate with clinical and administrative teams to ensure continuity of care
• Assist with general office duties and support operational efficiency

Benefits

• Generous Paid Time Off: Over 3 weeks of PTO
• Paid Holidays: 11 company-paid holidays annually
• Mileage Reimbursement for work-related travel
• Medical Benefits including health insurance options, vision and dental
• Retirement Plan to help you plan for your future
• Opportunities for professional growth and advancement
• A collaborative and mission-driven workplace focused on quality care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees