Home Care Scheduling Coordinator (Bilingual: Spanish)

True Care•Queens, NY

About The Position

Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness. At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow. Position title : Home Care Scheduling Coordinator Location: Queens, NY, 11433 Position summary: The Scheduling Coordinator is responsible for coordinating caregiver placement and visit confirmations between the Home Health Aides and our patients. Responsibilities include creating and maintaining staff schedules, confirming attendance and communicating with the caregivers, patients and their families while adhering to True Care’s policies and procedures. He/she performs case management for the assigned caseload and works to provide best quality service.

Requirements

High School diploma/ GED equivalent
Knowledge of HHA eXchange preferred
Fluency in Spanish & English
Strong interpersonal and communication skills
Able to deal with difficult or sensitive situations in person or on the phone
Excellent customer service having empathy and patience in working for elderly population
Able to multitask and work in an extremely fast paced environment
Ability to maintain a professional demeanor when handling issues

Nice To Haves

Knowledge of HHA eXchange preferred

Responsibilities

Strategically coordinate placement of services between clients in their homes and the caregivers on HHA eXchange
Successfully maintain a caseload of 80-95 patients ensuring they receive the best homecare service
Participate in departmental trainings
Assist the Team Lead with coverage and work with the team members with any staffing challenges
Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHA eXchange
Verify caregivers’ attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patient’s needs of care
Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status
Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations
Maintain and document communication with all caregivers in HHA eXchange; coordinate the caregivers’ schedules and maintain a schedule of all services per month
Verify billed services against requested services
Maintain patient confidentiality and privacy with dignity and respect
Participate in patient case conferences, in-service programs, exit interviews for caregivers and orientation
Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others