Home Care Scheduling Coordinator- Marlborough

Guardian Angel Senior Services • Marlborough, MA

20h

About The Position

The Guardian Angel Senior Services is looking for the Scheduling coordinator to support our In-home caregivers & company needs. This job provides the needed support to manage clerical duties & projects associated with the position. Also, it includes tasks to grow & manage accounts through excellent customer services & attention to details. Previous caregiving experience is preferred!

Requirements

• Strong analytical, detail-orientation, organizational, and problem-solving skills
• Strong written and verbal communication skills, be able to manage multiple projects with deadlines, prioritize and re-prioritize and multi-task.
• Ability to work under tight deadlines, manage crises and take on additional tasks with short notice

Nice To Haves

• Previous caregiving experience is preferred!

Responsibilities

• Schedule caregivers with clients and communicate changes and updates to all necessary parties.
• Collect and input pertinent client information in order to most efficiently match and deploy caregivers.
• Enter new Clients in Generations as needed.
• Provide assistance to team members as needed and respond urgently to last minute call outs.
• Coordinate communication with caregivers among team members.
• Update Caregiver availability and information and communicate appropriately to team. Work with caregivers to create optimum schedules.
• Call Caregivers on Alerts, investigate why late, document, and notify manager as needed
• Act as liaison between clients, direct care workers and management.
• Manage and grow assigned Client Accounts and participate in Quality Improvement.
• Work with management to ensure compliance with all company policies and procedures.
• Problem solving and direct escalated issues to management
• To organize schedules in coordination with the needs of clients and caregivers and perform diversified clerical duties.
• Maintain and update employee attendance records as needed.
• Participate in confirming and verifying Telephony daily, noting and escalating repeat offenders to manager.
• Participate in On-call rotation.
• Cover shifts with clients when needed.
• Double check schedule accuracy for payroll and billing by deadlines.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed