Home Care Service Coordinator (Scheduler)

Ambercare•Albuquerque, NM

2d•Onsite

About The Position

Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home! Ambercare is currently seeking a Full Time Service Coordinator / QA Specialist out of their Albuquerque NM location! Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Also will be responsible for conducting in-home visits at clients' homes to monitor and report on quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs. Location: Ambercare 2129 Osuna Rd. NE Albuquerque, NM 87113 Schedule : Monday thru Friday 8:00AM to 5:00PM, with an Hour Lunch & two 15 minute (One AM & One PM) breaks. Some occasional Evenings & Weekends. At Addus/Ambercare we offer our team the best: Medical, Dental and Vision Benefits Company matched 401K Continued Education Monthly Agency Bonus Potential PTO Plan Retirement Planning Life Insurance Employee discounts

Requirements

Minimum of 3 years experience working in the field of senior services or a related social service field.
Excellent oral and written communication skills.
Strong interpersonal skills.
Ability to prioritize and handle high call volumes.
Client-focused and customer service-driven.
Proficient in Microsoft Word, Excel, and Outlook.
Must have reliable transportation, valid drivers license and insurance for travel within the branch service area

Responsibilities

Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
Provides alternate coverage to ensure the clients care plan is followed and client services are not interrupted.
Contacts care providers and clients to provide service updates
Monitors clients condition and performance of duties by Home Care Aides
Maintains all company and Department on Aging rules, regulations, and standards
Conducts home visits to new clients to welcome and review the Welcome Packet
Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
Prepares and completes accurate evaluation reports and case notes as needed
Maintains schedules to assure timely completion of all assigned home visits
Attends weekly branch meetings
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, and HIPAA regulations and requirements
Abides by all regulations, policies, procedures and standards
Performs other duties as assigned