Home Care Staffing & Scheduling Coordinator

Assisting Hands of Westlake•Westlake, OH

About The Position

“Great care doesn’t happen by accident — it happens because someone makes sure the right caregiver is in the right place at the right time.” This role is perfect for someone who enjoys organization, people, and problem-solving while staying connected to the heart of caregiving. 🧡 Who We’re Looking For: 💡 Why You’ll Love This Role 💰 COMPETITIVE SALARY based on EXPERIENCE. 🎉 Performance incentives based on client coverage, caregiver retention, and operational success. 📚 Opportunities for training and professional growth. 🤝 A supportive team that values collaboration. 💳 Fast, secure direct deposit. 🏡 Your Responsibilities: ⏰ SCHEDULE FULL-TIME position combining: Operations coordination Caregiver scheduling Approximately 12 hours per week of direct client care FLEXIBILITY is REQUIRED to respond to staffing needs. 📞 Ready to Make a Difference Behind the Scenes and in the Field? ✨ Support caregivers. Strengthen client relationships. Help great care happen every day. ✨

Requirements

Willingness to provide approximately 12 hours per week of direct client care
Strong organizational and problem-solving skills
Ability to manage multiple staffing priorities in a fast-paced environment
Excellent communication and relationship-building skills
Active STNA, CPR certification, and current TB test
Valid driver’s license with reliable, insured transportation

Nice To Haves

Social Worker or Nursing Degree is a PLUS
Home care scheduling or caregiver staffing
Experience with AxisCare or similar home care software
Background in home care, hospice, assisted living, or healthcare operations
Experience as a Social Worker, Case Manager, Care Coordinator, Discharge Planner, or Patient Advocate

Responsibilities

Caregiver Scheduling & Staffing Coordination: Manage caregiver schedules using AxisCare software. Ensure full client coverage and prevent missed shifts. Respond to call-offs and last-minute staffing needs. Maintain a reliable backup caregiver pool. Monitor overtime and scheduling efficiency.
Client Care Coordination: Match caregivers to clients based on skills, personality, and care needs. Understand client care plans and home environments. Support client satisfaction and caregiver retention. Serve as a liaison between clients, families, caregivers, and healthcare providers.
Caregiver Support & Field Operations: Address caregiver and client concerns. Resolve scheduling or care conflicts. Support caregivers in the field. Protect client relationships and service continuity.
Staffing & Caregiver Development: Identify caregiver training needs. Coordinate training with the Hospice Support Nurse. Identify staffing gaps and hiring needs.
Hospice Coordination: Ensure properly trained caregivers are assigned to hospice clients. Coordinate with hospice partners when appropriate.
Field Engagement (Client Care): Provide approximately 12 hours per week of direct client care. Support clients and caregivers in the field. Assist with coverage when needed.
Compliance & Documentation: Ensure caregiver documentation standards are met Confirm documentation is uploaded in AxisCare Maintain caregiver file completeness Support compliance with Ohio non-medical home care regulations