Home Health Lead Intake Coordinator
About The Position
Signature Healthcare at Home is a leading provider of home health in Oregon, and Washington. Our services are designed to complement your lifestyle through innovative home-based healthcare solutions. The Signature Home Health team possesses character, heart, and the desire to enhance the life of every person we serve. This includes working to achieve and sustain health, activity, and independence. The statement: “Care Where You Are” guides our organization’s dedication to offer quality care for our clients whose goal it is to remain in their chosen home setting. Signature Healthcare at Home is a subsidiary of the Pennant Group network with 300+ locations throughout the country. We offer the best of both worlds –The backing and stability of a proven healthcare “giant”, with the permission to operate locally as if it were our own Federal Way based business. . Signature Healthcare at Home is seeking an experienced and motivated Lead Intake Coordinator to join our growing team. This is a full‑time, in‑office role based out of our Port Orchard office, overseeing daily intake operations and providing leadership support to the intake/admissions team. Candidates living in Kitsap County are strongly preferred. We would especially love to find someone who is comfortable working a later shift until 6:00 p.m., as extended intake coverage is essential to our operations. JOB DESCRIPTION SUMMARY: The Lead Intake Coordinator is responsible for overseeing all aspects of the patient intake process, including assisting and guiding members of the intake/admissions team and establishing and maintaining positive, professional relationships with patients, providers, and referral partners. This role combines hands‑on intake coordination with team leadership, quality oversight, and customer service excellence.
Requirements
- High School diploma or equivalent
- Minimum two years’ experience in administrative position in healthcare setting
- Knowledge of medical terminology
- Knowledge of insurance reimbursement process
- Effective data entry, problem-solving, human relations and oral/written communication skills
- Demonstrates good communications, flexibility and cooperation in performing job responsibilities
- Possess a valid driver’s license and insurance in accordance with state and/or organization requirements
- Basic computer skills and knowledge of office technology
Responsibilities
- Oversees the daily work of Intake Coordinator(s), to include the daily patient intake process
- Directs all daily patient referral and intake operations consistent with CMS guidelines
- Documents communication with patient and providers within the EMR
- Learns, adapts, and implements to new processes as needed
- Audits and monitors referral documents for accuracy and completion
- Completes pre-authorizations and insurance eligibility checks as required
- Gathers, tracks, and maintains comprehensive working knowledge of community resources in collaboration with other team members
- Adheres to HIPAA regulations per Company policy and Federal regulations
- Consistently represents Signature Healthcare at Home with integrity and professionalism providing excellent customer service to all internal and external customers
- Assists in identifying opportunities for additional/improved services and methods
- Performs other duties and activities as delegated by the Operations Manager, Administrator/Clinical Manager
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Plan
- Life and Disability Insurance
- Voluntary Benefits
- Up to 4 weeks of Paid Time Off (PTO)
- 6 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
