Home Services Manager

Horizon Services•Audubon, PA

19h

About The Position

We are searching for a dynamic Home Services Manager for our Audubon, PA location. We are seeking an elite star, someone who is goal oriented, self-motivated, and has demonstrated leadership and people development skills. The Home Service Manager will start the position by managing 15+ employees and be responsible for coordinating home services and repairs depending on what the customer needs. We welcome candidates with leadership experience in: Residential HVAC Service or Install Management Residential Plumbing or Electric Management Underground Sewer/Water or Drain Management Field Supervisor / Service Supervisor roles ready to step into a larger management position If you have led technicians, managed KPIs, run ride-alongs, coached revenue performance, or owned a P&L within home services... we want to speak with you.

Requirements

10+ Years within the Residential Home Services Industry
Do not apply without experience in managing a team of technicians in a Home Services Company.
Do not apply if you only have commercial experience.
5+ Year's experience in Home Services management role within the industry
Technical skills in one or more trades within home services
Customer/Client Interfacing Ability & willingness to work a flexible schedule as necessary to meet customer requirements
Understanding of operational concepts including planning, scheduling, and logistics
Demonstrated excellent written and verbal communications skills
Proficient in Microsoft Office, including Word and Excel

Nice To Haves

Technical School diploma or certificate of completion preferred but not needed
Associates Degree preferred but not needed

Responsibilities

Directly manages Home Service Technicians and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Stay abreast of industry technological developments and convey this knowledge to team members
Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics.
Interface effectively with other departments
Ensure employees provide superior customer service; conducts ride-a-longs with Home Service Technicians
Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems
Promote and support the Company brand