Home Shopping Manager

Albertsons Companies•Lafayette, LA

About The Position

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

Responsibilities

Manage day‑to‑day E‑Commerce operations and picker performance.
Ensure high‑quality produce and in‑code products are selected for customer orders.
Ensure all customer orders are accurately picked, staged, and ready for on‑time delivery.
Audit order completion and accuracy regularly.
Achieve and maintain a minimum productivity standard of 90 picks per hour, and manage staff to meet performance expectations.
Partner with store personnel—including the Store Director, department heads, receiver, vendors, and Operations Managers—to ensure product availability.
Manage the re‑shop process to minimize out‑of‑stocks and substitutions.
Manage future item demand to support fulfillment accuracy.
Participate in weekly Store Director and department manager meetings.
Achieve 97% in‑stock shopping fulfillment, less than 3% out‑of‑stocks, and 0% missing items.
Partner with drivers and observe shoppers to ensure best practices are consistently followed.
Partner with the Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage direct reports.
Schedule shoppers to meet efficiency, productivity, and service expectations.
Proactively manage customer communication, including responding to incoming calls and reaching out to customers when needed.
Process customer refunds promptly and accurately.
Manage all E‑Commerce assets, equipment, and undelivered product to ensure proper use and accountability.
Use current computer applications to manage orders, communicate business directives, and complete required reporting.
Oversee all digital and operational components of the eCommerce business.
Perform services for drive‑up customers and delivery agents partnered with the E‑Commerce department.