Honda Automotive Service Advisor
About The Position
Motor Werks, a proud member of the esteemed Murgado Automotive Group, stands as a beacon of excellence in the automotive industry. With a commitment to unparalleled customer service and a passion for automotive innovation, we represent top brands and deliver exceptional experiences to our valued customers. Motor Werks is currently seeking a customer-focused and detail-oriented Honda Service Advisor to join our dynamic team. As the primary point of contact for our Honda customers, the Service Advisor plays a crucial role in ensuring a seamless service experience and exceeding customer expectations.
Requirements
- Previous experience as a Service Advisor or in a customer service role within the automotive industry is preferred.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Knowledge of automotive service and repair processes, including basic technical terminology.
- Exceptional organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
- Proficiency in computer applications and dealership management systems.
- Valid driver's license and a clean driving record.
Responsibilities
- Greet customers in a friendly and professional manner and assist them with scheduling service appointments.
- Listen to customer concerns and accurately document service requests and vehicle symptoms.
- Conduct vehicle walk-around inspections to identify service needs and communicate recommended repairs to customers.
- Provide transparent and detailed explanations of service recommendations, including estimated costs and timelines.
- Coordinate with the service team to ensure timely and efficient completion of customer repairs and maintenance.
- Maintain open communication with customers throughout the service process, providing updates on repair progress and addressing any additional concerns.
- Ensure accurate completion of service paperwork, including work orders and invoicing, in compliance with dealership procedures.
- Uphold the highest standards of customer satisfaction and service quality at all times.
Benefits
- Competitive compensation package with opportunities for performance-based incentives.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Ongoing training and professional development opportunities to enhance your skills and advance your career within the Murgado Automotive Group.
- Supportive and collaborative work environment with a focus on teamwork and customer satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
