HOPE NAVIGATOR II - 60062780

State of Florida•Dundee, FL

2d•Onsite

About The Position

A Hope Navigator is a professional position responsible for assisting customers navigate through self-identified barriers, that are preventing them from reaching self-sufficiency. The Hope Navigator assists the customer by connecting them to care partners, to address the customer’s barriers to self-sufficiency. The duties and responsibilities include, but are not limited to the following: Conducts extensive customer centered assessments to identify barriers preventing self-sufficiency. Provide the customer with referrals to partners that can assist the customer with services to meet their needs. Complete customer referrals to community resources based on the need’s assessment, identified barriers and goals set in the care plan. Assist families with identifying and engaging family and community supports, as well as discussing and making referrals for immediate service needs. Assist families in identifying and applying for appropriate benefits and services, offering referrals to other state agencies and other resources to support individuals and families as necessary. Maintain frequent communication with customers, reassesses needs, and completes additional referrals and updates to the care plan if needed. Act as a navigator for customers regarding available program services and optional methods of attaining self-sufficiency goals. Identify and maintain a working knowledge of available community resources, to meet the individual needs of each family and ensures the connection of families to relevant community resources and support. Document all pertinent information and ensures that all appropriate forms, such as, but not limited to, the assessment and care plan are completed and uploaded into the program data tracking system accurately and timely. Provides follow-up and monitors connections to service delivery. Prepare correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications. Actively participate in ongoing cross-program training and team meetings. Build and maintain relationships with respect, trust, sensitivity and confidentiality to customer, coworkers and community stakeholders and partners. Participate in meetings, committees, and community activities as needed. Perform special assignments and other related duties as needed.

Requirements

Basic time management principles and practices.
Organize data into logical format for presentation in reports, documents, and other written materials.
Conduct fact-finding research to connect Floridan’s to resources.
Utilize problem-solving techniques.
Understand and apply applicable rules, regulations, policies, and procedures relating to operational activities.
Plan, organize and coordinate work assignments.
Communicate effectively.
Establish and maintain effective working relationships with others.
Bachelor’s degree from an accredited college/university or four (4) years of experience in Social Services.
Valid Driver License.
Able and willing to travel within the region and/or to stay overnight outside the region when required

Nice To Haves

1 year of Case Management
1 year of Child Welfare Experience

Responsibilities

Conducts extensive customer centered assessments to identify barriers preventing self-sufficiency.
Provide the customer with referrals to partners that can assist the customer with services to meet their needs.
Complete customer referrals to community resources based on the need’s assessment, identified barriers and goals set in the care plan.
Assist families with identifying and engaging family and community supports, as well as discussing and making referrals for immediate service needs.
Assist families in identifying and applying for appropriate benefits and services, offering referrals to other state agencies and other resources to support individuals and families as necessary.
Maintain frequent communication with customers, reassesses needs, and completes additional referrals and updates to the care plan if needed.
Act as a navigator for customers regarding available program services and optional methods of attaining self-sufficiency goals.
Identify and maintain a working knowledge of available community resources, to meet the individual needs of each family and ensures the connection of families to relevant community resources and support.
Document all pertinent information and ensures that all appropriate forms, such as, but not limited to, the assessment and care plan are completed and uploaded into the program data tracking system accurately and timely.
Provides follow-up and monitors connections to service delivery.
Prepare correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
Actively participate in ongoing cross-program training and team meetings.
Build and maintain relationships with respect, trust, sensitivity and confidentiality to customer, coworkers and community stakeholders and partners.
Participate in meetings, committees, and community activities as needed.
Perform special assignments and other related duties as needed.