Hospice Medical Records and Scheduler

Puget Sound Home Health of King County•Seattle, WA

11d•$20 - $28•Onsite

About The Position

Puget Sound Hospice is seeking an organized and dependable Hospice Operations Coordinator to cover receptionist, medical records, and scheduling responsibilities in a fast-paced office. This role helps coordinate clinician scheduling , maintain compliant documentation, and support timely, seamless patient care through medical records management and serves as a professional point of contact for incoming communications.

Requirements

At least 2 years of medical office experience , preferably in a home health and/or hospice agency
Demonstrate cooperation and provide excellent customer service
Ability to multi-task and stay on task in a fast-paced office
Excellent team-oriented, verbal, and written communication skills

Nice To Haves

Experience with Home Care Home Base strongly preferred.

Responsibilities

Ensures optimum staffing and scheduling solutions by maintaining staff demographics, skill sets, availability, and productivity levels
Interface with contract, clinical, and office staff with a focus on collaboration and positive working relationships
Serves as the primary responder to all inbound calls and inquiries
Provides excellent customer service to patients, referral sources, and community contacts
Maintain proper daily workflow and ensure compliance with all regulatory requirements
Assist intake and serve as administrative support for all office, clinical, and marketing staff
Communicates effectively and professionally regarding coordination of care expectations
Educates and enforces deadlines, schedule updates, and workflow requirements
Supports office workflow through HCHB EMR system, including overseeing medical records, chart creation, tracking and follow up of physician orders, and adhering to all compliance regulations.