Hospital Emergency Dispatcher
About The Position
Sentara Health is seeking to hire a qualified individual to join our team as a Hospital Emergency Dispatcher. This is a Third Shift schedule from 7:30pm to 6:00am including rotating weekends and holidays. This position is on-site in Virginia Beach, VA or Harrisonburg, Virginia Central Communications Operators play a critical role in ensuring seamless, timely communication across Sentara hospitals, freestanding emergency departments, and afterhours call services. Operating within a centralized, 24/7 environment, this role serves as the primary hub for emergency and nonemergency communications—supporting rapid response coordination, internal escalation, and exceptional customer service. Success in this role requires the ability to stay calm under pressure, adapt quickly to shifting priorities, and communicate with urgency and precision during high impact situations.
Requirements
- High School Diploma or equivalent (Required)
- 2 years of experience in a high-volume, fast-paced communications, call center, or service operations environment, such as healthcare, emergency services, telecommunications, public safety, or centralized customer support (Required)
Nice To Haves
- Demonstrated ability to handle confidential and sensitive information appropriately
- Knowledge of emergency codes and hospital incident command systems
- Proficiency with multi-line phone systems, paging systems and emergency notification platforms
- Experience with electronic health record systems and call management software
- Ability to troubleshoot communication equipment under pressure.
- High attention to detail and accuracy in documentation
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
