Hospitality Coordinator

Arch Amenities Group•Detroit, MI

About The Position

Arch Amenities Group the leading provider of amenities management and consulting services for commercial and residential spaces is seeking a Concierge Ambassador to join our expanding team! The Concierge Ambassador will play a vital role in creating a positive experience for all individuals entering the building by providing outstanding hospitality services. The successful candidate will possess excellent interpersonal skills, attention to detail, and a passion for delivering exceptional customer service. This role is essential in creating a warm and welcoming environment for tenants, guests, and visitors while generating an eco-system that stems in wellness and fitness.

Requirements

Previous experience in a customer service or hospitality role is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Knowledge of Downtown Detroit area attractions, restaurants, and events.
Ability to multitask and prioritize tasks effectively.
Proficient in using computer systems and software applications.
Join the team and be an essential part of creating a warm and inviting atmosphere for our tenants, guests, and visitors. Apply now to take the next step in your hospitality career.
Professional demeaner and appearance
Positive and engaging personality in all work situations
Outstanding people skills
Ability to be flexible and adaptable
Strong organizational skills and ability to multi-task
Excellent oral and written communication skills
Ability to think quickly and efficiently when confronted with a client request
Self-starter, motivated, takes initiative, and anticipates needs of others
Computer literacy, specifically MS Office applications and Internet
Ability to stand for extended periods of time, unless physician-recommended accommodation has been granted
High school diploma or equivalent
Minimum of 3 years experience in high-end hospitality, luxury retail, fine dining or related field

Responsibilities

Create a Warm and Welcoming Environment:
Greet and welcome all individuals entering the building with a friendly and professional attitude.
Ensure that the lobby and other common areas are presentable, clean, and inviting.
Assist in creating a comfortable and pleasant atmosphere for tenants, guests, and visitors.
Independent and Team Collaboration:
Demonstrate the ability to work effectively both independently and as part of a team.
Operate from a desk or other mobile stations on the property as required.
Cover multiple buildings in Downtown Detroit throughout the week if required.
Concierge Services:
Open doors and offer assistance in escorting individuals to their desired destinations within the building.
Setup water and other refreshments to tenants, guests, and visitors.
Offer wayfinding assistance to ensure a seamless navigation experience.
Manage towel service for guests visiting the gym.
Visitor Check-In Process:
Manage and troubleshoot the visitor check-in process by following established protocols.
Ensure a smooth and efficient check-in experience for all guests.
Maintain a high level of security and confidentiality when handling visitor information.
Assist, as requested, with marketing and engagement activities involving the building’s app.
Tenant Engagement and Events:
Support tenant engagement events in an outgoing and engaging manner.
Assist in planning and organizing social events to foster community among tenants, under the direction of the Hospitality Director.
Actively promote and encourage tenant participation in building activities.
Assist Hospitality Director with executing tenant booked events and sporting activations.
Area Research:
Conduct research on local area happenings, dining options, activities, festivals, road closures, and commute nuisances.
Keep abreast of current and upcoming events that may impact tenant experiences.
Provide helpful information and recommendations to tenants and guests.
Rental Initiatives and Support:
Assist the Hospitality Manager in tenant engagement and meeting rental initiatives.
Foster positive relationships with tenants and continuously strive to improve tenant satisfaction.
Maintain a comprehensive knowledge of tenants, building standard operating procedures (SOPs), and local area restaurants, activities, and events.
Security and check-in procedures:
Check tenants and guests into the building while adhering to security protocols.
Properly verify identification and issue visitor passes as necessary.
Monitor building access points and report any suspicious activities promptly.
Workspace Management
Ensure work and reception areas are neat and orderly with all personal items stowed away (eating and drinking not allowed at work areas).
Avoid all building gossip and negative conversations.
Foster a positive and professional work environment at all times.
Any additional duties as assigned.