Hospitality Desk Ambassador

Mass General Brigham • Boston, MA

1d • $18 - $24 • Onsite

About The Position

Responsible for enhancing the overall patient and visitor experience within a healthcare setting. This position involves serving as a liaison between patients, families, and hospital staff, providing exceptional customer service, and ensuring a welcoming and supportive environment. This role also assists with patient navigation, address concerns, and promote a positive hospital image.

Requirements

• High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred
• Experience in customer service, healthcare, or a similar setting 0-1 year preferred
• Exceptional interpersonal and communication skills, with a strong focus on customer service.
• Ability to handle sensitive situations with empathy and professionalism.
• Strong problem-solving skills and the ability to work under pressure.
• Proficiency with office software (e.g., Microsoft Office Suite) and general administrative tasks.
• Ability to work collaboratively with teams and departments.

Responsibilities

• Greet patients, visitors, and staff with a warm and professional demeanor.
• Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services.
• Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner.
• Assist patients with check-in and check-out processes, ensuring a smooth and efficient experience.
• Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication.
• Inform patients and visitors about additional hospital services and programs that may benefit them.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees