Hospitality Representative-Full-Time Seasonal

New Belgium Brewing•Fort Collins, CO

1d•$23

About The Position

The role is responsible for providing support of the New Belgium brand experience through both paid and private tours, beer education and knowledge and exceptional customer service and sales. This is a Full-Time Seasonal Position with weekend availability required. This role will start in Mid-April and end on or before October 31st. Essential Duties: Provide excellent customer service and education on NBB beers, culture and business practices Guides guest on tours around the brewery and providing exceptional experiences Conduct retail operations, including merchandise stocking/handling, register/money handling Understand and practices New Belgium’s safety guidelines Other duties as assigned Education/ Experience/Skills: Minimum six (6) months of customer service related work experience Exceptional customer service skills and abilities General knowledge of brewing and the beer industry Knowledge and understanding of local laws/guidelines around identification and service of alcohol (TIPS trained) Exceptional communication skills and ability to speak in front of larges groups General understanding of new Belgium’s branding theories, practices and strategic vision General computer and email skills Ability to work a flexible schedule including evening and weekends. Ability to deal with difficult situations and resolve matters appropriately and effectively Variations: Hospitality Representative – Part Time (LC REP PT): This is a part time position that is inclusive of all assigned duties of a Hospitality Representative with exception to guiding guests on tours. Hospitality Representative – Seasonal (LC SEA): This is a seasonal position that is inclusive of all assigned duties of a Hospitality Representative with exception to guiding guests on tours. Physical Requirements: Ability to lift objects weighing up to 90 lbs. 10 inches, and carry up to 40 lbs 100 feet. Ability to push/pull weights up to 50 lbs. and maintain the grip strength required to carry objects including buckets and cases. Must also show fine motor dexterity. Demonstrate their ability to climb stairs, stoop, kneel, twist, squat and reach overhead. The position requires frequent, constant standing and walking. Percent of Travel: 0%-25% Working Conditions: Liquid Center, Production Areas Wage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is Bell’s and New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons. Starting Hourly Rate: $22.50 per hour All Full time Coworkers at Bell’s and New Belgium enjoy the following benefits after one calendar month of employment: Medical & Dental Insurance (options available for dependents), Basic Term Life and AD&D Insurance, Short Term Disability Insurance, Flexible Spending Account, Employee Assistance Program, PTO, 401k Match, Paid Caregiver Leave, and Profit Sharing. Details will be shared, and questions answered during our interview process. EEO Statement Bell’s and New Belgium welcomes all. We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community. Bell’s and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law.

Requirements

Minimum six (6) months of customer service related work experience
Exceptional customer service skills and abilities
General knowledge of brewing and the beer industry
Knowledge and understanding of local laws/guidelines around identification and service of alcohol (TIPS trained)
Exceptional communication skills and ability to speak in front of larges groups
General understanding of new Belgium’s branding theories, practices and strategic vision
General computer and email skills
Ability to work a flexible schedule including evening and weekends.
Ability to deal with difficult situations and resolve matters appropriately and effectively

Responsibilities

Provide excellent customer service and education on NBB beers, culture and business practices
Guides guest on tours around the brewery and providing exceptional experiences
Conduct retail operations, including merchandise stocking/handling, register/money handling
Understand and practices New Belgium’s safety guidelines
Other duties as assigned