Hospitality Services Manager

Kisco Senior Living•Gaithersburg, MD

5d•$70,000 - $75,000

About The Position

The Hospitality Services Manager @ The Carnegie is responsible for the delivery of exceptional customer service designed to reinforce and enhance resident and family experience, satisfaction and loyalty. What will I do every day? Manage and improve resident and family satisfaction and loyalty Proactively identify and address resident challenges and opportunities for improvement Oversee a smooth and customer service-focused front desk Motivate and lead a high-performance Customer Service team Execute the move-in and welcome, transfer, and move-out processes of residents effectively Manage the department budget Help coordinate resident focus group meetings Assists the resident in the selection and placement of furniture for his/her new home What will I need to be successful in this role? Excellent Customer Service and communication skills High school graduate or GED is required, bachelor’s degree preferred A minimum of 3 years of experience customer service or guest relations A minimum of 2 years’ supervisory experience Experience in accounting and familiarity with accounting terms and principals preferred What’s in it for me? (Great Question!) Pay: $70,000-$75,000/yr DOE A free meal per shift Healthcare Benefits including Vision & Dental (Full-time only) Matching 401k (Full-time only) Paid Time Off Rewards and Bonus Opportunities Continuous Training and Growth Opportunities What do we do? We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years. All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements Kisco Senior Living is an Equal Opportunity Employer

Requirements

Excellent Customer Service and communication skills
High school graduate or GED is required, bachelor’s degree preferred
A minimum of 3 years of experience customer service or guest relations
A minimum of 2 years’ supervisory experience
Experience in accounting and familiarity with accounting terms and principals preferred

Nice To Haves

Experience in accounting and familiarity with accounting terms and principals preferred
High school graduate or GED is required, bachelor’s degree preferred

Responsibilities

Manage and improve resident and family satisfaction and loyalty
Proactively identify and address resident challenges and opportunities for improvement
Oversee a smooth and customer service-focused front desk
Motivate and lead a high-performance Customer Service team
Execute the move-in and welcome, transfer, and move-out processes of residents effectively
Manage the department budget
Help coordinate resident focus group meetings
Assists the resident in the selection and placement of furniture for his/her new home