Hospitality Specialist

SpaceX • Hawthorne, CA

11d • $26 - $28

About The Position

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
HOSPITALITY SPECIALIST
The SpaceX Hospitality team serves all employees, customers, government partners, potential clients and/or visitors with everything from snacks to daily meals to full-service events. The Hospitality Specialist enhances the overall guest experience across one or more of our food service outlets or catering locations by upholding exceptional standards of hospitality. They must possess a deep knowledge of hospitality principles and a solid grasp of food and beverage safety protocols. Collaborating closely with hospitality leadership, this role focuses on crafting unforgettable moments for guests through flawless service, while maintaining rigorous standards and expectations. The specialist is empowered to promptly resolve guest concerns or feedback, troubleshoot equipment challenges, apply creative problem-solving, and communicate effectively at all levels. The Hospitality Specialist supports SpaceX’s mission by upholding exemplary, professional and welcoming service environments that enhance the productivity and morale of the workforce while ensuring the team is performing to departmental and company standards.

Requirements

• High school diploma or equivalency certificate
• 4+ years of food service experience in customer service role
• Ability to carry large, heavy items unassisted (up to 25lbs)
• Must have valid driver's license
• Must have the ability to stand for long periods – up to 8-12 hours a day.
• Able to perform frequent bending, stooping, and lifting of objects through entire shift
• Must be able to work all shifts and available for overtime, weekends and holiday(s) as needed
• Must have or obtain CA Food Handlers card (training provided internally as needed)

Nice To Haves

• 2+ years of leadership experience
• 7+ years of food service experience in customer service role
• Self-motivated and takes initiative in a dynamic, fast-paced environment
• Previous work experience in a high-volume output environment
• Previous work experience in team settings
• Advanced understanding of food safety and sanitation practices
• Basic computer skills (Microsoft Office primarily)
• Advanced knowledge with allergen identification and dietary restrictions
• Willingness to participate in internal leadership and development training

Responsibilities

• Execute services and catering/event requests, following detailed schedules and timelines, ensuring absolute guest satisfaction
• Support the setup, execution and breakdown of services/events including workstations, surrounding areas, dining, work, and storage spaces; ensuring safety and organization
• Collaborate with a team to meet time and quality standards set by leadership while working with urgency
• Assist in organization, cleaning and maintenance on departmental tools, equipment, and food service areas
• Complete daily record keeping, tasks, and opening/closing checklists
• Interact professionally with guests, supervisors, and co-workers
• Engage with guests through strong customer service, clearly communicating operational expectations, anticipating their needs and exceeding expectations
• Maintain proper safety guidelines and food safety/sanitation practices
• Participate in the training of all Hospitality roles and responsibilities, filling in for roles as needed

Benefits

• Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
• You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.
• You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED