Hospitality Supervisor - Full Time - Harrah's Gulf Coast

Caesars Entertainment•Biloxi, MS

1d•Onsite

About The Position

The Hospitality Supervisor is responsible for supervising the daily operations of the Spa/Salon, Gift shop and EVS. Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Previous cash handling and P.O.S. register experience
Must pass a drug test.
Must possess excellent customer service and communication skills
Must be able to initiate and engage in conversation in a professional and friendly manner
Must be at least 18 years of age.
Maintain knowledge of current property events, promotions and attractions.
Must have outgoing personality and be able to generate business
Must be able to work independently, with little supervision
Comfortable working in a fast paced, dynamic environment.
Superior communication and presentation skills
Ability to work effectively in a team setting and independently.
Must present a well-groomed appearance.
Must adhere to uniform/appearance requirements.
Computer skills including operating hardware, software, and other technical equipment
Ability to appreciate and be friendly with all Harrah’s Gulf Coast team members who are of various ethnic and cultural backgrounds.
Able to accept direction of Senior Leadership.
Able to read, write and speak English sufficiently to perform job.
Available to work any shift, holidays and weekends.
Ability to tolerate the smell and residue of cleaning products used in work and back of house areas
Responds to visual and aural cues.
Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer
Must be able to use and wear two-way radio w/ earpiece, and other equipment, as required
Able to tolerate a loud and noisy environment
Able to stand and walk for extended periods
Able to sit, stoop, reach and bend
Able to lift 20 pounds

Responsibilities

Creates a professional, fun, enjoyable environment
Participates in interviews with department manager
Effectively handles guest complaints
Manages adequate staffing levels to meet business demands
Trains, supervises and motives employees
Ensures employees work as a team; addresses complaints or interpersonal issues
Recognizes and rewards individual and team performance
Inspects team members work
Completes property safety inspections
Makes sure staff is properly and timely trained and equipped to perform their jobs
Supports EVS when needed
Keeps accurate and up-to-date employee records; conducts 1x1’s
Assists with Payroll and Timekeeping
High standard in ethics, service and image
Documents and administers progressive discipline
Investigates and documents employees or customer injuries
Meets deadlines and department goals
Monitors and sustains guest service levels consistent with property strategies
Supports Manager with orders for the hospitality departments
Participates in inventories and assists with stocking
Manages daily linen operations for Hospitality operations
Demonstrate working knowledge of computers and standard software
Excellent written and verbal communication skills
Works as a spa coordinator or retail clerk as needed
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Enforce Project 21 policy and procedures by monitoring area for underage gamblers.
Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa.
Suggests products, services and experiences to guests.
Other duties as assigned.