Host/Cashier - On Call

San Manuel Band of Mission Indians•Las Vegas, NV

About The Position

Reporting to the Restaurant Manager and Assistant Manager and, the Food & Beverage Host/Cashier primary responsibility is to greet guests in a courteous, timely, and professional manner while ensuring his/her outlet is clean, organized, and properly stocked at all times and the tendering of all monetary transactions. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard.

Requirements

High volume restaurant management or supervisory experience required
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
High school diploma or equivalent
Two (2) years of related experience
Work varied shifts, to include weekends and holidays
Alcohol Awareness Card
Health Card
Minimum age requirement is 21
High school diploma or equivalent.
One (1) year of Food & Beverage Cashier or equivalent experience in a cash handling position.
Experience in a high volume food outlet.
Experience with touch screens.
Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
May be exposed to smoke
Constant contact with executives, department management, employees, and guests.
Prolonged sitting or standing and mobility.
Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions
Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally
Eye/hand coordination.
Use of standard office equipment.
May be required to work evening, weekends, and holiday shifts.
Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.

Nice To Haves

Experience working in a similar resort setting preferred.
Experience working in a similar resort setting.

Responsibilities

The Host Person is to assist the Food Servers, Bus Persons, and Food Service Runners as it relates to guest contact and table information
Estcourt guests to tables using established rotation criteria
Responsible for conveying special orders, cake orders, special requests information to management
Maintain knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
Greet guests promptly as they enter the restaurant
Answer the telephone and facilitate guest requests
Ensure menus have proper inserts and are current according to the most recent change, and replace all menus in poor condition
Communicate the needs of the guests to the kitchen and management, inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service
Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas; shut down podium and forward phones to voice-loop at end of shift
Operate POS system.
Handle money and credit transactions.
Notify manager on duty of any guest concerns.
Perform other job-related duties as requested.
Other job-related duties, as requested.