Anderson School Host/Food Runner
About The Position
The Host/Food runner duties include but are not limited to; greeting and seating customers in a high-volume environment, answering phones, directing customers to assigned or preferred seating, answering guest’s questions regarding the pub or property, and expediting and delivering food from the kitchen to patrons in a timely manner. This position may also be required to help, clean, and set tables. In addition, they may restock supplies, perform general cleaning, work outside on a seasonal basis, work in smoking and non-smoking environments and most importantly maintain and provide excellent customer relations with all patrons. This position requires mental agility and the ability to effectively multi-task in a fast paced and deadline-oriented environment. A host/food runner must have the ability to work well independently and also as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties as assigned by the Manager on duty.
Requirements
- Must be 18 or over
- Previous customer service experience preferred
- Obtain and maintain current food handlers card
- Flexible schedule including days, evenings, weekends and holidays
- Efficiently and effectively provide excellent customer service to customers, clear and re-set table and provide support to servers and the service floor.
- Safely lift and carry heavy objects remain calm and focused in a high volume, deadline-oriented work environment with a hand truck or the help of another person if necessary
- Must have a value for diversity and the ability to work with individuals from different backgrounds
- Provide excellent customer service and remain calm and focused in a high volume, deadline-oriented work environment
- Work for long periods on feet including frequent walking, stair climbing and working outdoors in varied weather conditions as necessary
- Perform repetitive movement such as pushing, pulling, bending, some twisting and stooping
- Perform fine hand manipulation including handling small and large objects, and use of kitchen equipment, etc.
- Ability to communicate clearly and be positive, polite, and cooperative with co-workers, managers, and customers
- Work around various heat sources, including grills, broilers, and hot-oil fryers
- Effectively multi-task in a deadline-oriented environment
- Work with and around sharp objects, including knives & slicers
- Work with chemicals used in cleaning and sanitizing
- Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service.
- Each employee is expected to come to work ready to have fun and be a positive force.
- YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION
Nice To Haves
- Previous customer service experience preferred
Responsibilities
- Greeting and seating customers in a high-volume environment
- Answering phones
- Directing customers to assigned or preferred seating
- Answering guest’s questions regarding the pub or property
- Expediting and delivering food from the kitchen to patrons in a timely manner
- Help, clean, and set tables
- Restock supplies
- Perform general cleaning
- Work outside on a seasonal basis
- Work in smoking and non-smoking environments
- Maintain and provide excellent customer relations with all patrons
- Perform job in a safe manner and report any safety concerns to Management
- Keep current on all company events, history, and products
- Other duties as assigned by the Manager on duty
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
