Host / Hostess-HVRW

Valencia Group•San Antonio, TX

9d•Onsite

About The Position

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Collection is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. JOB SUMMARY We are looking for a friendly and professional Host/Hostess. You will be the first point of contact for guests, setting the tone for a refined and welcoming dining experience. You will greet and seat guests with warmth and professionalism, manage reservations with precision, and maintain the flow of the dining room to ensure an exceptional atmosphere. A polished appearance, excellent communication skills, and a gracious demeanor are essential. You will work closely with the management and service teams to uphold the highest standards of hospitality and ensure every guest feels valued and cared for.

Requirements

Communicate effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
High school or equivalent education required.
TABC and Food Handler’s certificates
Strong verbal and written communication skills
Handling difficult customers or complaints with professionalism.
Multitasking effectively in a fast-paced environment
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities

Responsibilities

Assist in controlling the flow of guests being seated within the restaurant
Make, cancel, and/or confirm restaurant reservations
Assist servers as needed
Monitor service load throughout outlet and seat incoming parties accordingly
Obtain beverages for the guest as needed (assisting server)
Follow up with guests in a timely manner assisting with additional services/ requests that enhance the guest’s experience.
Must be completely familiar with all menu options
Seat guests and provide them with a menu and information about the restaurant.
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotel’s needs
Complete other duties as assigned by Supervisor
Deliver company experience for guests / working with team members to meet hotel standards and expectations.
Contribute positively to the team within the department
Prepare for all guest requests
Display working knowledge of all menu items and prices
Excellent interpersonal and communication skills.
Well-groomed, professional appearance and demeanor.
Contribute positively to the team within the department
Prepare for all guest requests
Comply with Valencia Hotel Collection (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates)
Complete other duties as assigned by Supervisor
Keep work areas clean and organized
Be extremely courteous to all customers and fellow employees
Maintain hotel equipment in proper working conditions
Effective multitasking skills
Complete side work as assigned
Respond to the needs and requests of guests
Handle customer inquiries and complaints
Maintain knowledge of hotel services and amenities to assist guests with inquiries.
Provide personalized service by engaging with guests, learning their preferences, and making recommendations.
Greet guests promptly
Always maintain a professional and welcoming demeanor to enhance the guest experience.
Attend monthly Food and Beverage Bravo Meetings
Participating in ongoing weekly training
Stay updated on menu items, service standards, and company policies
Collaborate with other hotel departments to ensure seamless guest service.
Report any incidents, accidents, or unsafe conditions immediately to management.
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Wear required non-slip footwear to prevent slips and falls.
Comply with local and state laws regarding alcohol service, including verifying guest identification when necessary.
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Warmly welcoming and creating a refined, inviting restaurant atmosphere
Display courteous behavior with guests and team members
Following all opening, shift, and closing procedures
Maintain a polished and well-organized work areas
Perform any additional duties assigned by the supervisor
Must be able to complete a checklist every shift.
Weekly rehearsals to upkeep standards will be administered and utilized.
Ability to work flexible hours, including mornings, evenings, weekends, and holidays