Host or Hostess

Crowne Plaza North Augusta • North Augusta, SC

1h

About The Position

· Greet guests warmly and professionally as they arrive.
· Manage reservations and walk-ins using a reservation system or waitlist app.
· Seat guests in a timely and organized manner, based on table availability and server rotation.
· Provide menus and inform guests of any specials or wait times.
· Answer phone calls and assist with questions, takeout orders, or booking requests.
· Maintain cleanliness and organization of the host stand and front entrance.
· Communicate effectively with servers, bussers, and managers to ensure smooth service flow.
· Monitor dining room activity and guest satisfaction.
· Thank guests as they leave and invite them to return.
Other duties as assigned.

Requirements

• Ability to work in a fast-paced, often noisy environment.
• Friendly and professional demeanor.
• Excellent communication, teamwork, and customer service skills.
• Ability to stay calm and organized in a busy environment.
• Basic knowledge of reservation systems and POS (training provided if needed).
• Prior host/hostess or customer service experience is a plus.
• Must be available for weekends, holidays, and varying shifts.
• Strong attention to detail and cleanliness.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.

Nice To Haves

• Prior host/hostess or customer service experience is a plus.

Responsibilities

• Greet guests warmly and professionally as they arrive.
• Manage reservations and walk-ins using a reservation system or waitlist app.
• Seat guests in a timely and organized manner, based on table availability and server rotation.
• Provide menus and inform guests of any specials or wait times.
• Answer phone calls and assist with questions, takeout orders, or booking requests.
• Maintain cleanliness and organization of the host stand and front entrance.
• Communicate effectively with servers, bussers, and managers to ensure smooth service flow.
• Monitor dining room activity and guest satisfaction.
• Thank guests as they leave and invite them to return.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed