Host/Server

Hog Island Oyster Company Inc•Marshall, CA

10h

About The Position

The Host/Server position at Hog Island Oyster Co. (HIOC) is an integral member of the restaurant team and sets the tone of the restaurant, creating authentic experiences for our guests. For this role, you should have strong organizational and interpersonal skills to ensure our guests have a positive dining experience from the moment they arrive until their departure. You will be responsible for greeting guests, providing accurate wait times, escorting customers to the dining and bar areas, and assisting with side work such as polishing silverware or folding napkins. You will also be responsible for taking orders, serving food and beverages, checking on guest satisfaction, answering questions about the menu and food, processing payments, communicating orders with the kitchen staff, and assisting with customer service and cleaning.

Requirements

Restaurant Experience a Must – 1 year serving experience a plus
Excellent Communication Skills
Time-management and Multitasking
Communication and Listening Skills
Computer Skills
Patience and Composure
Exceptional Service Skills
Excellent Customer Service
Team Player
Customer-centric
Ability to have fun
Food Safety

Responsibilities

Assisting the guests' needs
Filling in where needed to ensure guest service standards and efficient operations.
Complete knowledge of the menu and able to make suggestions based on guest preferences
Ensure the timely and accurate serving of orders, offering promotional menus and other additional services.
Set up and breakdown of tables
Keeping all tables and eating spaces clean and tidy
Ensure that all equipment is being kept clean and in excellent working condition
Be knowledgeable of restaurant, rules and procedures
Communicate in a timely manner, while being open and respectful
Taking reservations and managing wait times
Seating guests and distributing menus
Handling to-go orders
Adhere to all relevant health department rules/regulations and all customer service guidelines
Helping complete any and all side work
Other duties as assigned