Host Success Summer Associate, Campground Partners
About The Position
We’re looking for an energetic and digitally savvy professional to join our Host Success team, supporting our Campground Partners network and helping to bring on additional campgrounds that want to offer a discount to our members who wish to reserve a site at their location. This position will work on onboarding new campgrounds and supporting our existing network of ~1,000 campgrounds, ensuring that they are set up properly on our website, updating information as needed, and handling questions that may arise as Members visit their locations. The position will also work proactively to strengthen the campground network utilizing predetermined data points and goals for improvement. This role should strive to ensure that every campground thrives within the program from the first day. We are looking for an individual with professional customer experience, a helpful and outgoing personality, someone who is familiar with technology and thrives in a highly productive environment.
Requirements
- Customer service experience required - preferably remote-based
- Critical thinking skills and intellectual curiosity
- Excellent written and verbal skills
- Technical website and mobile app navigation experience
- Professional phone presence and demeanor
- Overall positive attitude and sense of humor
Nice To Haves
- Experience using Hubspot and/or Asana is a plus
Responsibilities
- Help with campground onboarding and education
- Updating CRM and other systems as campgrounds are onboarded and updated
- Generating and responding to potential and current campgrounds in a timely manner
- Performing administrative functions related to the campground network
- Identifying system issues or abnormalities and bringing them to a managers attention
- Familiarizing yourself with RV types, lingo, and all things related to RVing
- Coordinating with other departments such as Marketing and Member Success
- Calling campgrounds as needed for retention, network check-ins, and proactive initiatives
- Working both independently and with a team to achieve various goals
- Additional special projects, as assigned
Benefits
- fully remote work
- unpaid time off
- eligibility to participate in our 401(k) program
- a supportive team environment with A+ team members
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
