Host - Ajax Tavern - Summer

The Little Nell•Aspen, CO

11d•Onsite

About The Position

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town. A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain. For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected] , aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Position Summary The Host is responsible for welcoming guests on arrival to the restaurant, seating and presenting clean menus to them in a friendly, professional and timely manner. This position reports to the Restaurant Manager.

Requirements

Must be 16 years of age or older
Ability to communicate and follow oral or written directions in English is required
High School graduate preferred
TIPS Certification preferred
Proficient knowledge in guest service principles and best practices
Proficient knowledge of computer programs such as Microsoft Office or POS systems is preferred
Must display basic knowledge of food preparation techniques and food allergies
Knowledge of reservation systems and seating management
Knowledge of menu offerings, specials, and promotions
Ability to multitask and stay organized in a fast-paced environment
Excellent verbal communication and interpersonal skills
Ability to handle guest inquiries, concerns, and complaints professionally
Understanding of basic restaurant operations and table turnover strategies
Ability to work well with a team, including servers, bartenders, and managers
Basic math skills for managing waitlists and seating arrangements
Ability to remain calm and composed under pressure
Attention to detail to ensure a smooth guest experience
Ability to stand for long periods and move quickly when needed
Flexibility to work nights, weekends, and holidays as needed
Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Responsibilities

Ensure that all guests are greeted in a timely manner
Communicate with guests regarding wait times, ensuring that everyone feels accommodated and listened to
Manage the seating chart to ensure tables are allocated fairly between servers
Assist restaurant employees with clearing and resetting tables as needed
Ensure bar area tables are clean and condiments are stocked, cleaned and refilled as needed
Assist with restaurant side work as needed to prepare for service
Answer phone calls to communicate wait times, reservations, collect payment and be able to answer basic resort questions for guests
Participate in daily cleaning operations for the restaurant, which can include checking bathrooms are clean, mopping, sweeping, vacuuming
Able to assist as a restaurant server, food runner or busser if needed
Snow removal as required by specific restaurant, which may include moving deck furniture
Other duties as assigned