Host

The Original Pancake House•Gig Harbor, WA

7d•$17•Onsite

About The Position

We are seeking a professional and welcoming Host to assist with the front-of-house activities at our restaurant. As the first point of contact, the Host plays a crucial role in ensuring guests receive a warm welcome and enjoy a memorable dining experience from arrival to departure.

Requirements

Customer Service Experience: Prior experience in customer service or a hospitality role, with a demonstrated ability to engage and satisfy guests.
Communication Skills: Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members.
Attention to Detail: A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions.
Adaptability: Flexibility to work various shifts, including weekends, and holidays, and adapt to changing business needs.
Team Collaboration: Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace.

Responsibilities

Guest Reception: Warmly greet guests upon their arrival, manage reservations, and oversee seating arrangements to ensure a smooth flow of service.
Guest Service: Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction.
Communication: Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly.
Operational Efficiency: Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, and ensure all front-of-house materials are up-to-date and well presented.
Safety Compliance: Monitor and maintain compliance with all restaurant safety standards and sanitation regulations, ensuring a clean and safe environment for both guests and staff.