Host - (Seasonal)

Normandy Farm Hotel/Blue Bell County Club•Whitpain Township, PA

About The Position

If you are friendly, dedicated, charming, and committed to high standards of customer service with attention to detail, we invite you to join our team. Hosts must be able to create a pleasant atmosphere by being attentive to customers both in person and over the phone. Warm, friendly hosts must leave a bright and welcoming first impression for our guests! Must be able to work a minimum of 3 shifts per week to include at least one weekend shift. Shifts are Weekdays 4:00PM - 9:00PM Saturdays 4:00PM - 9:00PM Sundays 3:00PM - 9:00PM

Requirements

Must be at least 16 years old
Work permit required if under the age if 18
Able to learn & perform basic of sale skills to ring members in member takeout orders
Possess a basic knowledge of excellent service standards, guest relations, food and beverage preparations as well as etiquette.
Available to work weekends, evening shifts and major holidays
Mandatory compliance with all safety regulations, procedures, policies and rules
Regular and predictable attendance.
Arrives punctually in full uniform with a neat & professional appearance at all time
Must be authorized to work in the United States

Responsibilities

Attends and Participates in all training sessions and team meetings
Develop and maintain positive working relationships with others while listening and responding in an appropriate manner.
Greeting guests with a warm smile to make them feel welcome
Ring out members takeout orders
Seats guests and provides menus, following the appropriate rotation
Answers the phone politely and assists callers, including answering questions about the establishment and making reservations
Manages and confirms all Open Table reservations
Cater to the guests' requests and needs in a prompt and professional manner to ensure an overall superior level of customer service
Performs all assigned side work and keeps host stand and lobby area clean
Follow instructions and adhere to all procedures and company policies while maintaining a high standard of conduct
Notifies and reports any problems or concerns to management
Reports to the Restaurant Manager