NM Cafe - Host
About The Position
Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary . It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets. The Restaurant Host serves Neiman Marcus customers in a warm, accommodating, and professional manner by greeting and seating customers.
Requirements
- High School diploma or GED preferred
- Knowledge of OpenTable platform
- Excellent oral and written communication skills
- Ability to work autonomously
- Motivated and results-driven
- Ability to interact graciously with the public and handle multiple duties at the same time
- Exceptional customer service and problem-solving skills
- "Win together" mentality
- Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
- Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
Responsibilities
- Maintains presence at host stand / door to professionally and graciously greet and seat customers
- Monitors server performance to ensure smooth service during the customers’ dining experience
- Observes proper telephone etiquette
- Handles reservations through OpenTable platform (including VIPs) and any additional inquiries regarding hours of operation, specials, events, etc.
- Organizes reservations, maximizes seating during operating hours, and optimizes staffing and customer traffic
- Adheres to established accounting procedures for all transactions, including all authorized methods of payment and maintains knowledge of the POS system
- Keeps flow of service to standards (e.g., proper seating of customers to each wait station)
- Participates in daily pre-shift meetings
- Fulfills duties that may involve lifting objects (e.g., tables, chairs, highchairs, etc.)
- Maintains cleanliness and presentability of all menus and menu covers
- Maintains the highest level of hygiene standards to include, but not limited to: Clean, pressed uniform jacket and accompanying clothing and shoes Clean and professionally styled hair and nails, maintained to avoid food contamination risks
- Adheres to posted work schedule and follows established procedures for schedule and shift changes
Benefits
- Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
- Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
- Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
- An amazing employee discount
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- basic life insurance
- supplemental life insurance
- disability insurance
- a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
