Hotel Front Desk Agent|Night Auditor

Donohoe Hospitality Services

1d•$18 - $19

About The Position

Joining the team at Residence Inn Washington, DC, National Mall offers a unique and rewarding experience. This hotel is not only conveniently located near iconic landmarks such as the U.S. Capitol Building, the National Mall, and Smithsonian Museums, but also embodies a commitment to excellence and guest satisfaction. Employees benefit from a supportive and dynamic work atmosphere, where teamwork and respect are highly valued, fostering a collaborative environment that encourages personal and professional growth. Additionally, the hotel's proximity to the Federal Center SW Metro makes commuting easy and convenient. Working at Residence Inn Washington, DC means being part of a community that values safety, cleanliness, and exceptional service, making it an ideal place to grow and thrive in the hospitality industry. Hotel Front Desk Agent|Night Auditor Salary Range $18.00 - $19.00 per hour (experience-based compensation) Position Summary Front Desk Agents|Night Auditors serve as the face of the hotel, delivering exceptional guest service while ensuring the accuracy of daily financial operations. This role is responsible for managing guest interactions, handling reservations and payments, and performing overnight accounting tasks to support smooth hotel operations.

Requirements

Previous hotel front desk or customer service experience preferred
Strong attention to detail and ability to handle financial transactions accurately
Excellent communication and interpersonal skills
Ability to work independently during overnight hours
Proficiency in hotel property management systems (PMS) preferred
Basic math and accounting skills
Ability to work overnight shifts, weekends, and holidays as needed
Must be able to stand for extended periods and occasionally lift to 25 lbs

Responsibilities

Greet guests warmly and professionally to create a positive first impression of the hotel.
Check guests in and out efficiently, ensuring accuracy of reservations and billing information.
Respond promptly to guest inquiries, requests, and concerns, resolving issues with a service-focused approach.
Answer phone calls, process reservations, and provide information about hotel services and local attractions.
Maintain awareness of room availability, rates, and hotel promotions
Perform nightly audit procedures, including posting room and tax charges and reconciling all daily transactions
Balance cash, credit card, and ledger accounts to ensure accuracy of financial records
Review and verify registration cards, reservations, and room assignments
Generate and distribute daily reports to hotel leadership
Identify and correct discrepancies in financial records
Act as Manager on Duty during overnight hours, ensuring the safety and security of guests and associates
Conduct routine property walks and monitor hotel activity during the overnight shift
Maintain the cleanliness and organization of the front desk and lobby areas
Communicate key information and overnight activity to the incoming team