Hotel Front Desk Attendant

Fairfield Inn & Suites Newport Cincinnati • Newport, KY

2d

About The Position

The 2nd Shift Guest Services Representative at Fairfield Inn & Suites in Newport, Kentucky, is responsible for delivering exceptional customer service to guests throughout the evening hours. This role serves as the primary point of contact for guests, ensuring a welcoming arrival, a smooth stay, and a positive departure experience. The position plays a key role in upholding the hotel’s service standards while supporting operational efficiency and overall guest satisfaction. Welcome guests with a friendly and professional demeanor, ensuring a positive first impression upon arrival Provide efficient and accurate check-in and check-out services while maintaining attention to detail Deliver attentive service by responding quickly and effectively to guests' questions, needs, and concerns Create a warm, hospitable environment by maintaining professionalism and courtesy throughout every interaction Manage reservations, assign rooms, and update guest information within hotel systems Collaborate with housekeeping and maintenance teams to ensure guest rooms and requests are fulfilled promptly Maintain the front desk and lobby areas to reflect a clean, organized, and inviting atmosphere Accurately process payments, handle cash, and ensure proper financial procedures are followed Resolve guest concerns in a timely manner to ensure satisfaction and encourage repeat business

Requirements

• Strong customer service skills with a commitment to delivering exceptional guest experiences
• Effective problem-solving abilities with a proactive and solution-oriented mindset
• Excellent interpersonal and communication skills, with the ability to engage positively with guests and team members
• Highly organized with the ability to manage multiple tasks in a fast-paced environment
• Strong time management skills and the ability to prioritize responsibilities efficiently
• High level of attention to detail and accuracy in all tasks
• Basic computer proficiency, including data entry and typing skills
• Ability to stand and remain active for extended periods (up to 8 hours per shift)
• Availability to work a flexible schedule, including weekends and holidays

Responsibilities

• Welcome guests with a friendly and professional demeanor, ensuring a positive first impression upon arrival
• Provide efficient and accurate check-in and check-out services while maintaining attention to detail
• Deliver attentive service by responding quickly and effectively to guests' questions, needs, and concerns
• Create a warm, hospitable environment by maintaining professionalism and courtesy throughout every interaction
• Manage reservations, assign rooms, and update guest information within hotel systems
• Collaborate with housekeeping and maintenance teams to ensure guest rooms and requests are fulfilled promptly
• Maintain the front desk and lobby areas to reflect a clean, organized, and inviting atmosphere
• Accurately process payments, handle cash, and ensure proper financial procedures are followed
• Resolve guest concerns in a timely manner to ensure satisfaction and encourage repeat business

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees