Hotel Front Desk - Guest Services Agent
The Academy Hotel•Colorado Springs, CO
1d•$16 - $18•Onsite
About The Position
The Academy Hotel, Colorado Springs is a family owned and operated full service hotel. We're committed to providing our guests exceptional customer service to ensure every stay is memorable.
Requirements
- Customer Service experience.
- Reliable and trustworthy multi-tasker able to perform with little direct supervision.
- Willing to cross train on Night Audit.
- Ability to work weekends and holidays.
- Basic computer skills with knowledge of Microsoft Office.
- We will train you on the PMS.
- Must posses a passion for hospitality and customer service.
Responsibilities
- Maintain a positive, friendly and up-beat attitude when greeting and communicating with guests.
- Manage the Check-In and Check-Out process.
- Register guests and assign rooms.
- Immediately respond to and follow up on all guest questions and requests.
- Assist with bookings from third party OTAs.
- Communicate with Maintenance and Housekeeping to ensure rooms are clean and functioning.
- Communicate with Housemen to assist with guest requests.
- Resolve all guest complaints in a timely manner.
- Keep abreast of groups, functions and banquets.
- Administrative tasks as directed.
- Assist guests with purchases from the 24 Hour Store.
- Monitor shift checklists and maintain a tidy and organized workspace.
Benefits
- Health, Dental and Vision insurance available.
- Wellness Leave (banked sick pay).
- Paid time and a half for hours worked on Christmas Eve and Christmas Day.
- An exciting environment for individuals who enjoy working directly with people.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
