Hotel Front Desk Supervisor
About The Position
We are looking for an experienced Front Desk Supervisor to assist the Front Office Manager in leading a team and providing great service and memorable experience to our guests. Benefits Health, dental and vision insurance (full-time employees) Paid Time Off (full-time and part-time employees) 401K plan with company match (full-time and part-time employees) Hotel discounts (full-time and part-time employees) Paid holidays (full-time employees) Early access to earned wages Responsibilities The Front Desk Supervisor will assist the Front Office Manager with maintaining standards of guest service quality, and keeps staff informed of new policies and procedures. The hotel front desk supervisor will also... Accommodate all guest requests in an accurate and efficient manner Handles guest check-ins and check-outs efficiently and in a friendly and professional manner Assist guests and resolves guest challenges to ensure 100% guest satisfaction Accurately conduct all cash handling and credit card processing activities Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures Perform any other job related duties as assigned Desirable Qualifications Prior experience as a Hotel Front Desk Supervisor or similar role Experience with hotel reservations systems like Galaxy Lightspeed or Opera Customer service experience Excellent communication and organizational skills SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes to join our team as a front desk supervisor, we want to hear from you. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Nice To Haves
- Prior experience as a Hotel Front Desk Supervisor or similar role
- Experience with hotel reservations systems like Galaxy Lightspeed or Opera
- Customer service experience
- Excellent communication and organizational skills
Responsibilities
- Accommodate all guest requests in an accurate and efficient manner
- Handles guest check-ins and check-outs efficiently and in a friendly and professional manner
- Assist guests and resolves guest challenges to ensure 100% guest satisfaction
- Accurately conduct all cash handling and credit card processing activities
- Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
- Perform any other job related duties as assigned
Benefits
- Health, dental and vision insurance (full-time employees)
- Paid Time Off (full-time and part-time employees)
- 401K plan with company match (full-time and part-time employees)
- Hotel discounts (full-time and part-time employees)
- Paid holidays (full-time employees)
- Early access to earned wages
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
