Part-Time Hotel Front Desk

Avenue5 Residential•Post Falls, ID

12h

About The Position

We're seeking a friendly and professional front desk agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you!

Requirements

Excellent guest relations skills with a strong focus on customer service
Proficient in using phone systems and handling multiple calls simultaneously
Strong communication skills, both verbal and written
Ability to handle difficult situations with professionalism and tact

Nice To Haves

Previous experience in the hotel industry or related field is preferred
Knowledge of front desk operations and hospitality management principles
Familiarity with night audit procedures is beneficial but not necessary

Responsibilities

Greet guests upon arrival and provide them with information about the hotel and its amenities
Check guests in and out, ensuring accuracy of information and payment processing
Handle guest inquiries, requests, and complaints promptly and professionally
Assist with reservations, cancellations, and modifications
Maintain knowledge of room availability, rates, and hotel services
Provide recommendations for local attractions, restaurants, and activities
Operate phone systems and handle incoming calls with proper phone etiquette
Assist with night audit duties as needed
Collaborate with other hotel departments to ensure guest satisfaction
Maintain a clean and organized front desk area