Hotel Front Desk
About The Position
Are you Friendly, Authentic, Caring and Thoughtful? If you said YES to all 4 of these than we are looking for you! The Holiday Inn Express Cape Coral is looking for dependable team members with strong customer service skills to fill Part Time and Full time positions at the Front Desk. You will be directly responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations and touches. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes services, amenities and upsells products to the guests. Job requirements include, but are not limited to: Ensuring a positive guest experience through building relationships and responding to Guest needs. Understanding and practicing all policies and procedures as established by Lexington Management and Brand Standards. Reviewing property management system data and following proper cash handling procedures to ensure property operations and Guest accounts are accurately reflected. Fostering a culture of open communication, productive working relationships and strong Guest focus. Holiday and Vacation Pay, Travel discounts! Must have a flexible schedule, weekends included.
Requirements
- Friendly
- Authentic
- Caring
- Thoughtful
- Dependable
- Strong customer service skills
- Must have a flexible schedule, weekends included
Responsibilities
- Responsible for the guest's arrival and departure experience
- Address operational needs as it relates to the specific guest's requests, recommendations and touches
- Resolves guest challenges throughout their stay
- Upgrades guests, as required
- Promotes services, amenities and upsells products to the guests
- Ensuring a positive guest experience through building relationships and responding to Guest needs
- Understanding and practicing all policies and procedures as established by Lexington Management and Brand Standards
- Reviewing property management system data
- Following proper cash handling procedures to ensure property operations and Guest accounts are accurately reflected
- Fostering a culture of open communication, productive working relationships and strong Guest focus
Benefits
- Medical
- Dental
- Vision Insurance
- Company Paid Group Life Insurance
- Disability Insurance
- Paid Vacation
- 401k with Company Match
- Hotel Discounts
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
