Hotel Front Office Supervisor

Mohegan•Wilkes-Barre, PA

7h•$17

About The Position

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: CAREER SITE Starting at $17.10 per hour Job Duties Oversees that guests are welcomed, registered into the hotel's computer system and assigned an appropriate room or suite. Performs various tasks, such as making or confirming reservations, verifying and collecting guests' payments, issuing room keys and contacting housekeeping or maintenance when guests report a problem. In addition to managing the daily operations of the front desk, provides front desk clerks with necessary training and support. Maintains all essential front desk equipment and supplies, as well as controlling guests' access to safe deposit boxes. Other responsibilities might include tracking and posting appropriate food, liquor or telephone charges to guests' accounts; completing bookkeeping duties, like balancing accounts and conducting nightly financial audits; and recording and referring patron comments and complaints to the appropriate hotel management . Ensures front desk staff is trained in all front desk operations, including check in/out procedures, telephone procedures, overall shift procedures, hotel amenities and computer system. Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories, and receivables. Processes Players Club applications and issues Players Cards to interested guests. Performs other related duties as assigned. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service. #wewantyou Knock, knock. Hear that sound? That's opportunity!

Requirements

Two to four years of hospitality experience at a hotel casino resort complex
Must have strong organizational, managerial and communications skills.
Excellent working knowledge of Microsoft Office (Excel, Word, Outlook and PowerPoint).
Ability to input and access information in the property management system/computers/point of sales system.
Must be able to work various shifts, weekends, holidays and flexible hours.
Must be able to withstand prolonged standing.
Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment.

Responsibilities

Oversees that guests are welcomed, registered into the hotel's computer system and assigned an appropriate room or suite.
Performs various tasks, such as making or confirming reservations, verifying and collecting guests' payments, issuing room keys and contacting housekeeping or maintenance when guests report a problem.
Provides front desk clerks with necessary training and support.
Maintains all essential front desk equipment and supplies, as well as controlling guests' access to safe deposit boxes.
Tracking and posting appropriate food, liquor or telephone charges to guests' accounts
Completing bookkeeping duties, like balancing accounts and conducting nightly financial audits
Recording and referring patron comments and complaints to the appropriate hotel management
Ensures front desk staff is trained in all front desk operations, including check in/out procedures, telephone procedures, overall shift procedures, hotel amenities and computer system.
Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories, and receivables.
Processes Players Club applications and issues Players Cards to interested guests.
Performs other related duties as assigned.
Promotes superior guest service.