Hotel General Manager (54339)

PROVIDENCE HOSPITALITY GROUP•Milwaukee, WI

About The Position

The Kinn Guesthouse in downtown Milwaukee places guests in the center of the city’s action. If you like life in the fast lane and enjoy the sounds of the city all around you, then our downtown guesthouse is perfect for you. But of course, it isn’t just about what’s outside our doors. Inside, you’ll find 31 well-appointed rooms, our signature fully furnished chef’s kitchens on each floor, a dramatic rooftop event space with more intimate meeting spaces on all floors, and a perfectly placed speak-easy/entertainment room in the lower level. Kinn Guesthouse Downtown Milwaukee is perfect for casual or business travelers alike, with curated spaces that are a fusion of modern hotel luxury and the creature comforts of home, all under one roof. A second location, the Kinn Bayview, is perfect if you like to stay in places that are a little more tucked away but still have plenty of local culture to explore, then our Bay View guesthouse is perfect for you. Located right on Kinnickinic Avenue and only a 5-minute drive to downtown, the Bay View guesthouse is nestled in one of Milwaukee’s hippest neighborhoods. It offers eight spacious rooms with high ceilings, fully furnished communal kitchens to prepare meals and, for guests looking for an authentic Milwaukee experience, walk right out the door to explore the area’s most eclectic shops, eateries and pubs. Providence Hospitality Partners, the managing company, founded in 2002 and based in Denver, Colorado, is pleased to assume the management of the Kinn Guesthouse. As a Company, we strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance. SUMMARY: The General Manager is responsible for leading, promoting, and directing activities of the hotel to obtain optimum efficiency and economy of operations and maximize profits. The hotel general manager plays a pivotal role in guest satisfaction by ensuring high standards of service, addressing guest and associate concerns promptly, and constantly seeking ways to enhance their experience. This role involves overseeing all departments to ensure they work in harmony and productively.

Requirements

Experienced hotel general manager with full scope of responsibility
Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
Demonstrated ability to balance department efficiency and service excellence
Willingness to assist employees in order to achieve departmental goals
Demonstrated strengths in teambuilding and leadership skills
Supervisory experience or demonstrated willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing employee performance
Demonstrated ability to lead and motivate employees with confidence in work processes and goals
Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with employees at various levels across the company and guests
Demonstrated ability to work well with cross-functional groups
Ability to work independently, prioritize workload and deliver quality results on time while working on multiple projects simultaneously
Bachelor's degree required
One to two years of previous General Manager experience at a hotel

Responsibilities

Plans, develops and implements organization policies and goals
Coordinates activities of departments within the hotel to ensure operational efficiency
Directs and coordinates promotion of hotel services to develop new markets, increase share of market, and obtain competitive position in industry
Analyzes department budget requests to identify areas in which reductions can be made and allocates operating budget
Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required
Directs preparation of directives to Regional Director of Operations outlining policies, programs, or operational changes that need to be implemented
Promotes hotel within local associations
Performs other related duties as assigned by management