Hotel Guest Services Representative - Hilton Garden Inn Buffalo Downtown

Hamister Group•Buffalo, NY

7d•Onsite

About The Position

Welcome to the Hilton Garden Inn Buffalo Downtown, where exceptional service and hospitality are our top priorities. We are a renowned hotel located in the heart of downtown Buffalo New York. We are looking for a friendly and professional Guest Services / Front Desk Agent to join our team and provide outstanding service to our guests. As a Guest Services / Front Desk Agent, you will be the first point of contact for our guests. Your primary responsibilities will include:

Requirements

High school diploma or equivalent.
Previous experience in a customer service role, preferably in the hospitality industry.
Excellent communication and interpersonal skills.
Proficiency in using hotel management software and MS Office.
Ability to multitask and work in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Flexibility to work various shifts, including weekends and holidays.

Responsibilities

Greeting and welcoming guests upon arrival.
Managing check-in and check-out procedures efficiently.
Handling guest inquiries and providing information about hotel services, amenities, and local attractions.
Answering phone calls and directing them to the appropriate departments.
Processing payments and maintaining accurate records.
Resolving guest complaints and ensuring a pleasant stay.
Coordinating with housekeeping and maintenance staff to address guest needs.
Maintaining a clean and organized front desk area.