Hotel Houseman

Springhill Suites Kansas City Plaza•Kansas City, MO

About The Position

When a guest walks into a pristine lobby or enters their room for the first time with everything exactly placed just right it is the beginning of every detail, adding up to an experience our guests feel great about because they know they’re in good hands while staying with us. As a Hotel Houseman, your contribution ensures each guest an enjoyable and comfortable stay which in turn creates a customer for life. Benefits Offered: Incentives $ Employee Referral Program $ Paid Time Off Paid Vacation (Full-Time) Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Cross-training Opportunities Hotel Room Discounts Our Hotel Houseman makes a difference by: A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details

Requirements

A professional demeanor, clear communication skills and the ability to support multiple departments.
The Hotel Houseman role requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 55 pounds without assistance and in excess of 55 pounds with assistance.
You must also be able to stand and walk for an entire shift and perform repetitive motions.
Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Clean uniform and professional appearance.
Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance.

Responsibilities

Maintain a friendly, cheerful, and courteous demeanor always
Respond promptly to requests from guests and other departments
Identify and report preventative or other maintenance issues in public areas or guest rooms
Set up furniture items in guest rooms as requested
Retrieve items from shelves and storerooms, set up cleaning cart with supplies, constantly maintain carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms
Clean and wipe windows, doors, walls, closets and fixtures in rooms, public areas, and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable, and attractive facility always.
Wash shower walls and tub, clean toilet(s) and stall walls if applicable, wipe exposed pipes, clean mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms
Remove items from hallways and transport to service areas, including debris, unread newspapers, solid linens, and trash placed near Housekeeper carts.
Clean, maintain, and store cleaning equipment
Replace towels, soaps and all room amenities and restock literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests
Vacuum rooms, public areas, and hallways, operate vacuums weighing up to 25 lbs., and lift/move heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard-to-reach areas
Inspect all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately report all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution
Secure and maintain custody of equipment, keys and supplies always in order to protect and preserve hotel property
Support all coworkers and treat them with dignity and respect.
Perform other reasonable job duties as requested by Supervisor.