Hotel Night Auditor

Donohoe Hospitality Services Careers • Reston, VA

4d

About The Position

Join our Team as Night Auditor At AC Hotel/Residence Inn Reston, you'll thrive in a sophisticated and dynamic environment. Our hotel, located at Reston Gateway and adjacent to Metrorail, features modern designs and top-notch amenities, including a state-of-the-art fitness facility and a spa-style indoor pool. You'll be part of a team that values collaboration and innovation, with vibrant spaces like the SYN Lounge and SEVEN Restaurant & Bar fostering a positive atmosphere. Join us to create memorable experiences for guests while enjoying a supportive and inspiring workplace. Working here, you can enjoy the convenience of being in a prime location, with easy access to transportation, entertainment, and shopping. Night Auditor Position Summary: Our Night Auditor plays a crucial role in ensuring the hotel's smooth operation during nighttime hours. This position is responsible for auditing, balancing, and consolidating departmental ledger accounts, preparing various hotel operating reports, and handling the requests and transactions of hotel guests. The Night Auditor ensures that all financial transactions are accurately recorded and reconciled, providing essential support to the hotel's financial operations. Additionally, this role involves providing exceptional guest service, addressing inquiries, and resolving issues to enhance the overall guest experience.

Nice To Haves

• Previous hotel experience preferred.
• Previous hotel front desk experience preferred

Responsibilities

• Post all daily room and outstanding charges.
• Balance all revenue totals of cash and credits against the revenue report.
• Verify and prepare registration cards for arriving guests.
• Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
• Take, modify, and cancel guest reservations.
• Check in/out guests according to hotel and/or brand standards.
• Address inquiries, requests, and complaints from guests.
• Coordinate with other departments to fulfill guests' special requests.
• Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
• Provide information and assistance to guests regarding the hotel and local surroundings.
• Create and/or print the required reports.
• Verify each front desk shift’s transactions.
• Finalize transactions completed during the day, including completing a daily income report and a daily F&B Revenue Report.
• Maintain the cleanliness and organization of the Front Office area.
• Perform cashier duties, cash travelers’ checks, and post phone charges and other miscellaneous charges to guest accounts.
• Follow in-house procedures to help ensure the security of guests and employees.
• Be knowledgeable about hotel emergency procedures.

Benefits

• Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts.
• Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.
• We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed