Part-Time Hotel Night Auditor

Avenue5 Residential•Post Falls, ID

1d•Onsite

About The Position

Waterfront hotel seeks night auditor in Idaho. About Us Nature lover? Outdoor enthusiast? Yet you want career opportunities and all the conveniences of a city? Join our team at the Templin’s Hotel and Marina in Post Falls, Idaho. You’ll enjoy: Opportunities for career growth. Managed by Avenue5 Residential, the property offers premier benefits and development. Tranquil beauty and outdoor activities. On the banks of the Spokane River, this property offers breathtaking views. You’ll also have easy access to hiking, fishing, and boating. Marina and private beach on-site. A dynamic work environment. Templin’s Hotel and Marina will soon undergo extensive renovations and expansion. The result? An exceptional environment for our guests and team. Meeting new people. Our guests come from around the world for a peaceful getaway. As you interact with them, you’ll hear their stories and make new friends. Easy driving to airports and attractions. Just 15 miles to Coeur d’Alene Airport. Less than an hour to Spokane International Airport or Silverwood Theme Park. Summary of Responsibilities: The night auditor associate serves as our guests’ first point of contact and will manage all aspects of their accommodation in the evening. The hotel Night Auditor’s responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Requirements

High school diploma is required
At least one year of customer service experience is required
Customer service mindset
Excellent communication and organizational skills
Be a team player
Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment
Required to maintain a regular schedule which may require working outside of business hours, weekends, and non-traditional holidays
Ability to work outside of regular business hours as required for events, including nights and weekends
May be required to be on-call and aid during times of high demand
Ability to lift, push, and pull up to 25 pounds
Ability to move around the property several times daily
Ability to move on uneven surfaces
Ability to move up and down several flights of stairs several times daily
Must be able to observe and detect signs of emergency through visual and/or auditory cues
Must be able to remain stationary, move around, reach, and position oneself as needed for extended periods of time
Ability to communicate and express or exchange ideas with others as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly
Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through communication, and to make the discriminations in sound
Visual requirements including color, depth perception, and field vision
Ability to tolerate stressful situations
Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
Ability to work under minimal to moderate supervision

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests by collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, and tidy to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services when appropriate
Maintain updated records of bookings and payments
Run overnight reports and email to management