Hotel Night Auditor - Graveyard
About The Position
$1,000 Sign on BONUS! $500 paid 90 days after date of hire; $500 paid 180 days after date of hireTeam member must be in good standing to qualify for Bonus Pay out (no documented performance in their employee file) Maverick Gaming™ Responsibilities include but are not limited to: · Providing superior guest service positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers. · Book guest Reservations for the hotel when they call in. · Assign guest accommodation in accordance with current procedures. · Answer PBX calls and either direct them to appropriate personnel or answer guest questions at time of call. · Handle assigned bank properly and perform account postings. · Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk’s daily operation. · Accept same day and advanced reservations as required. · Maintain guest relations in a positive manner; refer guests to appropriate personnel if unable to satisfy guests’ complaints. · Maintain ongoing knowledge of all company services and entertainment opportunities. Requirements To be successful in this role, you should have previous experience and knowledge that includes: • High School Diploma or equivalent experience. • Prior hotel experience preferred. • Must be able to multi-task. • Data entry and 10 key experiences preferred. • As/400 hotel computer system, calculator, credit card machine, fax machine, copier, and super playmate players card system. • Perform job functions with exceptional attention to detail, speed, and accuracy. • Ability to prioritize tasks and work independently. • Excellent interpersonal communication skills. • Microsoft Office Excel, Word and Outlook applications experience required. • Ability to always communicate effectively with Reserve Casino/Hotel’s guests as well as all levels of team members. • Ability to effectively use computer to access, understand and input guest information. Team Members Will Enjoy: FREE GAS (up to $3,900 annual value) Free bus passes Free covered Parking 2 weeks PTO per year 6 Observed Holidays with Holiday Pay Health Benefits Insurance Package: Eligible the first of the month following 60 days! Medical, dental, vision, life insurance, short term disability, 401K & more! Career Development and Advanced Opportunities Tuition Reimbursement Flexible work schedules Team Member Referral program ($600 per team member referred!) $19.00 - $21.00 per hour Applications will be considered for 7 days; post expires 3/31
Requirements
- High School Diploma or equivalent experience.
- Prior hotel experience preferred.
- Must be able to multi-task.
- Data entry and 10 key experiences preferred.
- As/400 hotel computer system, calculator, credit card machine, fax machine, copier, and super playmate players card system.
- Perform job functions with exceptional attention to detail, speed, and accuracy.
- Ability to prioritize tasks and work independently.
- Excellent interpersonal communication skills.
- Microsoft Office Excel, Word and Outlook applications experience required.
- Ability to always communicate effectively with Reserve Casino/Hotel’s guests as well as all levels of team members.
- Ability to effectively use computer to access, understand and input guest information.
Responsibilities
- Providing superior guest service positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
- Book guest Reservations for the hotel when they call in.
- Assign guest accommodation in accordance with current procedures.
- Answer PBX calls and either direct them to appropriate personnel or answer guest questions at time of call.
- Handle assigned bank properly and perform account postings.
- Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk’s daily operation.
- Accept same day and advanced reservations as required.
- Maintain guest relations in a positive manner; refer guests to appropriate personnel if unable to satisfy guests’ complaints.
- Maintain ongoing knowledge of all company services and entertainment opportunities.
Benefits
- FREE GAS (up to $3,900 annual value)
- Free bus passes
- Free covered Parking
- 2 weeks PTO per year
- 6 Observed Holidays with Holiday Pay
- Health Benefits Insurance Package: Eligible the first of the month following 60 days! Medical, dental, vision, life insurance, short term disability, 401K & more!
- Career Development and Advanced Opportunities
- Tuition Reimbursement
- Flexible work schedules
- Team Member Referral program ($600 per team member referred!)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
