Hotel Operations Manager

TMC Hospitality•Palm Springs, CA

23h•$65,000 - $70,304•Onsite

About The Position

At Drift Palm Springs, great stays are built on thoughtfully designed, clean rooms, seamless front desk operations, and teams that feel confident and supported. We’re looking for a Rooms Division Manager who brings thoughtful leadership, operational savvy, and a hands-on approach to hotel operations. This role oversees Front Desk, Housekeeping, and Maintenance, working closely with the General Manager to ensure smooth daily operations, elevated guest experiences, and consistent standards across the property.

Requirements

Front Desk and/or Housekeeping leadership experience
A confident, approachable leader who leads by example
Strong communication and people-management skills
Comfortable juggling priorities in a fast-paced environment
Detail-oriented, organized, and calm under pressure
Ability to be on your feet for extended periods and step in where needed
Food Handler certification (or willingness to obtain)

Responsibilities

Lead day-to-day operations for Front Desk, Housekeeping, and Maintenance
Ensure front desk operations are welcoming, efficient, and guest-focused
Partner with the General Manager on staffing plans, scheduling, and performance
Maintain high standards for rooms, public spaces, and service delivery
Monitor guest feedback, resolve concerns with care, and drive continuous improvement
Hire, train, coach, and develop department leaders and team members
Use reports, KPIs, and operational insight to identify opportunities and solve problems
Ensure compliance with safety, security, and regulatory requirements
Collaborate cross-functionally with other departments to support overall hotel success