Hotel Supervisor

LEGOLAND Parks • Winter Haven, FL

7d • $20

About The Position

As a Hotel Supervisor, you’ll play a key role in ensuring on-the-day operational excellence, supporting our teams, and delivering unforgettable guest experiences. You’ll act as a central point of coordination—monitoring systems, prioritizing actions, leading incident responses, and stepping in when guests need us most.
This is a hands-on leadership role, perfect for someone who thrives in fast-paced environments, leads with positivity, and is guest-service obsessed.

Requirements

• A guest-first mindset with a strong culture of positivity and teamwork
• Some leadership experience preferred
• Flexible availability, including weekends, mostly PM shifts, with occasional morning shifts
• Willingness to cover night shifts as needed
• Confident decision-maker who can prioritize, communicate, and problem-solve in real time

Nice To Haves

• Hotel or Front Desk experience is a plus—but not required

Responsibilities

• Lead with positivity, responsibility, and approachability, supporting the welfare and development of our Model Citizens (MCs)
• Monitor digital systems (such as ALICE, where applicable) to manage guest and staff requests including housekeeping, facilities, and escalated guest concerns
• Ensure exceptional guest experiences by resolving issues, enhancing stays, and driving strong business scorecard results
• Identify, prioritize, and mobilize actions based on real-time operational needs
• Communicate clearly and effectively with teams using radios, phones, digital platforms, and email
• Act as the central point of contact for room status updates in Opera when digital systems are not in place
• Lead incident responses, ensuring safety procedures and protocols are always followed
• Maintain accurate records, prepare daily operational reports, and support continuous improvement
• Provide clear handovers to Commercial and Business Support teams for follow-up actions
• Cover night shifts when required

Benefits

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees