Hourly Manager

Helpful Hardware Company LLC • Mint Hill, NC

9d

About The Position

The Hourly Manager owns individually assigned departments and ensures compliance, operational execution, cash management, and shift leadership. Acting as a Manager on Duty (MOD) during scheduled shifts, the Hourly Manager is responsible for linking floor execution with leadership expectations, supporting the Store and Assistant Store Managers in delivering a safe, customer-focused, and compliant retail environment.

Requirements

• Minimum age 21 (required to comply with OSHA propane and forklift safety standards).
• Prior supervisory or shift lead experience preferred.
• Cash handling and compliance knowledge required.
• Ability to lead small teams and enforce operational standards.
• Strong communication, organizational, and problem-solving skills.
• Willingness to work evenings, weekends, and flexible shifts.
• Ability to stand for extended periods.
• Frequent lifting of up to 40 lbs.; occasional lifting up to 60 lbs. with assistance.
• Regular bending, kneeling, and climbing ladders.
• Reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

• Prior supervisory or shift lead experience preferred.

Responsibilities

• Maintain ownership of assigned departments, ensuring cleanliness, organization, and merchandising standards.
• Execute weekly price changes, Mango counts, shooting of the outs, bin tag maintenance, SKU location verification, and updated POP/marketing.
• Ensure discovery compliance in assigned departments.
• Work scheduled shifts and fill gaps as acting MOD throughout the week.
• Cross-train and badge in all eight departments and Helpful Hub services.
• Verify daily safe and till counts; assign drawers to associates.
• Reconcile variances, validate deposits, and escalate discrepancies promptly.
• Lead by example to create a positive, customer-focused environment.
• Resolve customer issues professionally and promptly.
• Supervise and coach Team Leads and Associates during MOD shifts.
• Validate weekly NOH reports, LOC accuracy, and PCM process completion for assigned departments.
• Process defective credits weekly and maintain accurate stock and backroom organization.
• Support shrink management and cycle count compliance.
• Enforce OSHA standards, including propane handling and forklift compliance.
• Conduct and support regular safety audits.
• Maintain compliance with company policies, loss prevention practices, and operational procedures.
• Execute and verify ACE.com orders.
• Ensure NOH, LOC, and PCM processes are completed in assigned departments.

Benefits

• Competitive pay
• Benefits include Medical, Dental, Vision, 401(k) with company match, Paid Time Off, Employee Discounts, and other programs as per company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed