House Person - Suites

Oxford Suites & Hotels•Pismo Beach, CA

16h•$19

About The Position

The primary responsibility of the House Person is to maintain and sanitize the public areas of the hotel, respond to guest requests, and may provide guest transportation. Public areas include the hotel lobby, restrooms, gift shop, guest laundry area, employee break room, pool area, exercise room, business center, stairwells and hallways, outside entrances, and parking. This position may be responsible for transporting guests to and from the airport or other requested destinations. All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times. Public Area Cleaning and Sanitizing (70%): Perform daily and ongoing cleaning of public areas, including the lobby, restrooms, gift shop, guest laundry area, employee break room, pool area, exercise room, business center, stairwells, hallways, outside entrances, and parking areas Ensure all areas are clean, orderly, dusted, vacuumed, and trash is removed Maintain outside areas by picking up trash, cleaning ashtrays, and policing the dumpster area Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants Empty room attendant carts of soiled linen and trash Clean and remove spots from corridor walls and doors; polish and clean mirrors, room numbers on guest room doors, and elevator doors Maintain the cleanliness of the hotel van and comply with all food safety, sanitation, safety standards, and security procedures Report any maintenance repairs as needed Perform all tasks in compliance with federal, state, and local food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager. Guest Relations (20%): Greet guests with warmth and hospitality, providing directions and assistance as needed Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations Escort guests to rooms if requested, manage luggage, and deliver supplies, flowers, and packages Transport guests using a company vehicle when necessary Other Duties (10%): Maintain hotel reader boards, stock the gift shop (if applicable), assist with meeting room setup, and communicate effectively with all hotel staff Adhere to attendance policies and maintain regular availability for scheduled shifts May participate in the drivers program or other hotel-related duties as assigned Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

Requirements

Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

Nice To Haves

High School Diploma or GED preferred
Hospitality / hotel work experience preferred

Responsibilities

Perform daily and ongoing cleaning of public areas, including the lobby, restrooms, gift shop, guest laundry area, employee break room, pool area, exercise room, business center, stairwells, hallways, outside entrances, and parking areas
Ensure all areas are clean, orderly, dusted, vacuumed, and trash is removed
Maintain outside areas by picking up trash, cleaning ashtrays, and policing the dumpster area
Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants
Empty room attendant carts of soiled linen and trash
Clean and remove spots from corridor walls and doors; polish and clean mirrors, room numbers on guest room doors, and elevator doors
Maintain the cleanliness of the hotel van and comply with all food safety, sanitation, safety standards, and security procedures
Report any maintenance repairs as needed
Greet guests with warmth and hospitality, providing directions and assistance as needed
Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
Escort guests to rooms if requested, manage luggage, and deliver supplies, flowers, and packages
Transport guests using a company vehicle when necessary
Maintain hotel reader boards, stock the gift shop (if applicable), assist with meeting room setup, and communicate effectively with all hotel staff
Adhere to attendance policies and maintain regular availability for scheduled shifts
May participate in the drivers program or other hotel-related duties as assigned