House Person

Highgate Hotels•Greenville, SC

2d•Onsite

About The Position

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).

Requirements

Ability to perform all houseperson-related tasks and proficiently use job-related tools and equipment
Ability to remain calm in various situations, use sound judgement and effectively solve problems
Ability to read and interpret documents such as safety rules and procedural manuals
Strong written, verbal, and interpersonal skills
Ability to follow instructions, prioritize and multi-task
High school diploma, General Education Degree or related training equivalent- required
Minimum of 6 months of relevant work experience in similar scope and title – required

Nice To Haves

Ability to communicate in the English language - preferred

Responsibilities

Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature
Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
Bring all dirty linen from guest rooms to the laundry area to be washed
Transfer clean linen from laundry room to the guest rooms
Remove trash from guest rooms and dispose according to specifications
Respond promptly to questions, concerns and special requests. Follow-up to ensure the guest is satisfied
Work efficiently in order to meet daily requirements
Solve problems proficiently
Secure lost items according to the specifications
Maintain a neat and organized work area
Maintain the integrity of Company proprietary information and protect Company assets
Maintain complete knowledge in the use of all equipment , property management systems and access according to specifications
Maintain complete knowledge and comply with company policies and procedures
Maintain neat, clean and professional appearance according to standards
Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions
Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
Develop and maintain positive working relationship and support the team to achieve our goals
Attend required training and meetings
All other duties as assigned, planned or un-planned